Job DescriptionShape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. Are you a seasoned data strategist passionate about driving the strategy behind building the real-time data foundations that power AI/ML, customer experience personalization, and enterprise analytics at scale? Join JPMorgan Chase in our Data Products - Interaction Core team, where you will drive high-impact data sourcing and streaming initiatives that unlock value across channels, products, and customer journeys. This is an opportunity with room for growth to shape strategy for holistic real time data products including real time enriched streams, accelerate modernization of legacy data ecosystems, and delivering durable capabilities for the firm, including driving adoption to ensure the business value is fully realized.
As a Product Delivery Manager in Data and Analytics Data Products - Interaction Core team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will drive adoption, growth, and retention of priority streaming data product solutions across Chase, bridging Product, Technology, Data Sourcing, AI/ML, Analytics, Personalization, and Reporting partners to deliver business value and measurable business outcomes. In addition, this role collaborates across Consumer Community Banking Lines of Business to understand challenges, identify areas of opportunity, and drive development of strategy to successfully go-to-market with new or evolved streaming data solutions to deliver business value.
As the Data Strategy & Program Manager for D&A Data Products - Interaction Core team, you will drive adoption, growth, and retention of priority streaming data product solutions across Chase, bridging Product, Technology, Data Sourcing, AI/ML, Analytics, Personalization, and Reporting partners to deliver business value and measurable business outcomes. In addition, this role collaborates across Consumer Community Banking Lines of Business to understand challenges, identify areas of opportunity, and drive development of strategy to successfully go-to-market with new or evolved streaming data solutions to deliver business value.
Job responsibilities- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
- Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements.
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
- Develop and implement data strategies aligned with business goals and opportunities, including new data product launches, value propositions, and go-to-market plans.
- Identify priority streaming data product solutions. Collaborate across Product, Technology, Sourcing & Data Streaming, governance, and consumer teams to harmonize priorities, align dependencies, and drive joint adoption and enablement integration in a matrixed environment. Map stakeholder-specific customer journeys across the Shared Events & Assets solutions.
- Collaborate with CCB Stakeholders to develop solution value propositions for streaming data products. Own strategy for go-to-market (GTM) launches and adoption.
- Build materials to drive demand and adoption of priority streaming data product solutions, such as data product one-pagers, reference architectures, onboarding playbooks, integration checklists, and "golden path" implementation patterns
- Ensure consistent execution and communications across Product, Technology, Sourcing, and Readiness/Enablement, including stakeholder updates that clearly articulate progress, risks, trade-offs, and required decisions.
- Lead cross-functional GTM plans, including kick-off and debrief meetings to align necessary resources, establish project plans, and deliver after-action reporting. Build segment-specific materials to drive demand and adoption of priority solutions. Co-lead strategic planning and opportunity identification sessions with stakeholders and leadership
- Deliver measurable outcomes against business and data product goals, including active consumers, data asset reuse, time-to-onboard, time-to-first-value, reduction in bespoke integrations, and AI/ML and analytics use cases enabled.
Required qualifications, capabilities, and skills- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities.
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- 5+ years of experience in product strategy, marketing strategy, or related roles. Proven success developing and executing product strategies for complex, multi-channel products. Effective project management and organizational skills.
- Strong analytical skills, with expertise in market research, data analysis, and performance measurement. Excellent written and verbal communication skills, with experience presenting to executive leadership. Demonstrated ability to influence and collaborate across functions and levels within matrixed, global organizations.
- Proficiency with Microsoft Office platform, especially collaboration tools (e.g., Teams, Outlook) and presentation design and development (e.g., PowerPoint). Experience enabling AI/ML and real-time personalization use cases through data product strategy, including event design, data contracts, and operational monitoring patterns that drive trust and reuse (per user requirements).
- Effective project management and organizational skills, with the ability to manage multiple priorities, cross-team dependencies, and complex initiatives simultaneously while maintaining delivery momentum (per user requirements).
- Strong analytical skills, with expertise in consumer and use-case research, data analysis, and adoption performance measurement, and the ability to convert insights into prioritization and action.
- Excellent written and verbal communication skills, with experience presenting to executive leadership and translating complex technical topics into clear implications, decisions, and outcomes
Preferred qualifications, capabilities, and skills- Proficient knowledge of the product development life cycle, design, and data analytics
- Experience in financial services preferred, but not required.
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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