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Prudent Technologies and Consulting
New York, New York • Today
Easy Apply
Contract
Depends on Experience
2 results (2 new)
Prudent Technologies and Consulting
New York, New York • Today
Easy Apply
Contract
Depends on Experience
Hello,
Role: IT Asset Management (ITAM) Coordinator -
Location - Midtown Manhattan, , NY – 10036(onsite)
Role Summary:
The IT Asset Management (ITAM) Coordinator supports the operational execution of enterprise IT asset lifecycle management across hardware, peripherals, and related services. This role ensures asset data accuracy, process adherence, and vendor coordination within a ServiceNow ITAM and CMDB environment.
The ITAM Coordinator plays a critical role in day-to-day asset processing, vendor workflow execution, and metric monitoring, enabling strong governance, financial accuracy, and audit readiness across the organization.
Core Responsibilities – IT Asset Lifecycle Execution
- Execute daily IT asset lifecycle activities including intake, deployment, transfer, refresh, and retirement
- Maintain accurate asset records in ServiceNow ITAM / CMDB (asset tag, serial, assignment, lifecycle state, location)
- Support asset reconciliation between physical inventory, ServiceNow, and vendor data
ServiceNow Operations & Data Quality
- Perform asset updates, validations, and corrections in ServiceNow ITAM, HAM, and CMDB
- Support ServiceNow workflows for onboarding, device requests, refresh, break/fix, and offboarding
- Monitor data quality and escalate discrepancies to ITAM leadership
Vendor Process Flow & Coordination
- Coordinate with hardware vendors, logistics partners, and repair/refresh providers
- Track shipments, receipts, repairs, replacements, and disposals
- Ensure vendor actions align with approved ITAM process flows
- Maintain documentation, proof of delivery, and chain-of-custody records
Metrics, Reporting & Monitoring
- Monitor ITAM operational metrics (asset accuracy, fulfillment timelines, recovery rates, vendor SLAs)
- Support ServiceNow dashboard maintenance and reporting
- Identify trends, gaps, and process issues for escalation
Financial & Compliance Support
- Support invoice validation and asset receipt confirmation
- Assist with warranty and contract tracking
- Provide documentation for audits and compliance reviews
- Ensure adherence to ITAM policies and data governance standards
Continuous Improvement & Process Adherence
- Follow ITAM standard operating procedures (SOPs)
- Identify opportunities to improve data quality and vendor coordination
- Participate in process improvement and documentation updates
Required Qualifications
- Associate or Bachelor’s degree in IT, Business, or equivalent experience
- 2–4 years of experience in IT operations, asset management, or service desk support
- Experience working in ServiceNow or similar ITSM/ITAM platforms
- Strong attention to detail and data accuracy
- Experience coordinating with vendors or third-party providers
Preferred Qualifications
- Experience with ServiceNow ITAM, HAM, or CMDB modules
- Familiarity with IT asset lifecycle best practices
- Experience supporting audits or inventory reconciliation
- Basic understanding of procurement or logistics processes
- ITIL Foundation or ServiceNow fundamentals training
Success Metrics
- Accuracy and completeness of asset records in ServiceNow
- Timely execution of lifecycle events
- Reduction in asset discrepancies and rework
- Vendor SLA compliance
- Positive stakeholder feedback
Noblesoft's Executive Leadership is driven by a profound commitment to client success and employee growth. The team sets the strategic direction by focusing on mastery within core Enterprise Application practices—Salesforce, SAP, and Workday, among others. By prioritizing innovative solution delivery and fostering a culture where every team member is empowered, the leadership ensures Noblesoft remains a trusted partner in digital transformation across its specialized industries.
The leadership team's deep expertise in enterprise technology enables Noblesoft to navigate complex implementation challenges and deliver high-value, scalable solutions. They are instrumental in continuously evolving the company's offerings, ensuring services remain aligned with the latest advancements in CRM, ERP, and HCM platforms. This proactive approach to market trends ensures that Noblesoft consultants are always working with best-in-class methodologies to drive client modernization initiatives.
Beyond technical strategy, the core philosophy of the leadership is centered on people. They maintain an employee-centric focus, viewing the talented consultant base as the primary asset for ensuring project excellence and cultivating long-term client relationships. This dedication to internal growth includes sponsoring continuous professional development, specialized certifications, and mentorship programs across all major practices.
Ultimately, the vision of the Executive Leadership is to position Noblesoft not just as a technology implementer, but as a strategic advisory partner for global enterprises. Their guidance ensures every solution deployed—whether a Salesforce customization, a SAP S/4HANA migration, or a Workday deployment—is rooted in a clear understanding of the client's business objectives, securing the company's reputation for great products, sustainable solutions, and enduring client partnerships.
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