Position Title: Manager, Inflight Entertainment & Onboard TechnologyPosition Summary:The Manager Inflight Entertainment & Onboard Technology is the Customer-obsessed owner of all of JetBlue's, in-flight entertainment and connectivity platforms, responsible for the innovation, evolution, and operationalization of JetBlue's next-gen Customer Experience. The Manager will be expected to lead cross-functional teams within JetBlue and with external business partners to manage the end-to-end Inflight Entertainment (IFE) (seatback) and connectivity (Fly-Fi) roadmap with an emphasis on new feature development, oversee the go-to-market and successful adoption of innovative new features. On an ongoing basis, this Crewmember will also be responsible for reporting and analytics across Inflight Entertainment and Connectivity (IFE&C) owned touchpoints, consistently leveraging data to report out on and identify near-term opportunities to improve the Customer Experience. The Manager will be the primary relationship holder with our key business partners, be accountable for all IFE and connectivity products, and budget management.
The Manager Onboard Technology & Partnerships is a key member of the Product Development team and reporting into the Senior Manager, Product Design and Customer Experience. The Manager thrives in a team environment, exhibits a creative and can-do attitude in a rapidly evolving space and is passionate about delivering a best-in-class Customer experience. The Manager is resilient, adaptable, and results-oriented and is an effective leader whose personal values match JetBlue's Values of Safety, Caring, Integrity, and Passion and Fun.
Essential Responsibilities:- Act as the owner of JetBlue's end-to-end new feature development roadmap across each seatback system, connectivity platform (and Customer-facing portal), leading the cross-functional team responsible for the development and implementation of all JetBlue's Inflight Entertainment initiatives
- Establish design best practices for Fly-Fi and seatback, optimizing UX/UI for engagement
- Act as the key stakeholder for all new fleet/product development, including working cross-functionally with Fleet, Design, Brand, Tech Ops, FP&A and Sourcing to ensure all new airplanes are outfitted with best-in-class Inflight Entertainment and Connectivity products
- Work with the team to identify, secure, and oversee all Movie Studio deals and partnerships needed to deliver on IFE&C Strategy, using analytics to improve title selection and onboard merchandising.
- Monitor & manage all business partner service level agreements, contractual obligations, and overall reliability performance to find efficiencies & improvements
- Drive accountability across internal stakeholders and external business partners to ensure successful delivery, operational readiness, and continuous improvement of inflight entertainment and connectivity products
- Lead cross-functional execution of onboard technology deployments across seatback and Fly-Fi, software releases, and fleet implementations, ensuring initiatives are delivered on time, on budget, and aligned with JetBlue's customer experience objectives
- Partner with Technical Operations, IT, Digital, Inflight, Customer Insights, and Product Design & CEX teams to proactively identify operational risks, performance gaps, and service improvement opportunities
- Build, manage, and plan across the monthly IFE&C budget, working with FP&A regularly to refine and optimize forecasts and meet cost targets across both CAPEX and OPEX
- Identify opportunities to optimize operational efficiencies, reduce costs, and support ancillary revenue growth across inflight entertainment and connectivity platforms
- Establish and oversee product success metrics, operational KPIs, and reporting cadences for onboard digital products, regularly reporting on customer engagement, reliability, adoption, and platform performance trends to leadership
- Evaluate and implement emerging technologies, including AI-driven analytics, personalization, and recommendation capabilities, to enhance the onboard entertainment and connectivity experience
- Utilize AI-enabled tools and advanced analytics to support reporting automation, customer behavior analysis, performance tracking, and strategic decision-making across onboard digital products
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
- Other duties as assigned
Minimum Experience and Qualifications:- Bachelor's degree in business, Technology, Aviation Management or a relevant field: OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
- Five (5) years' experience in product development and/or management or another relevant field
- Two (2) years' experience leading large cross-functional product launches and teams
- Experience managing and negotiating with external Business Partners
- Project management experience including in-depth knowledge of project planning methodologies and tools
- Knowledge of commercial airline, content management and related technology
- Able to work flexible hours and be available for emergency response on short notice
- Knowledge of management concepts, practices, and techniques
- Knowledge of an airline's key business groups/departments
- Ability to work effectively with all levels and in diverse environments
- Comfortable speaking in front of a large audience including senior leadership
- Available for overnight travel (up to 30%)
- In possession of valid travel documents and the ability to travel in and out of the United States
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required, this position is not eligible for visa sponsorship
Preferred Experience and Qualifications:- Master of Business Administration
- One (1) year experience in business development
- Prior experience in technology management and operations
Crewmember Expectations: - Regular attendance and punctuality
- Potential need to work flexible hours and be available to respond on short-notice
- Able to maintain a professional appearance
- When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
- Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
- Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
- Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
- Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
- The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position
Equipment: - Computer and other office equipment
Work Environment: - Traditional office environment
Physical Effort: - Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation:- The base pay range for this position is between $114,000.00 and $170,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
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JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.
