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Managing Technical Consultant Responsibilities Capacity & Performance Management Oversee system capacity planning, performance monitoring, and optimization.
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Ensure infrastructure scalability and availability to meet business demands. Data Center Management Manage on-premises and co-location data centers.
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Ensure operational resilience, redundancy, and disaster recovery readiness. Contract & Vendor Management Manage third-party IT vendors and service providers.
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Oversee contract negotiations, renewals, SLAs, and vendor risk assessments. Support OCC and (CUSO) third-party risk management requirements.
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External Resources & Consultant Management Strategically utilize and manage external IT resources, consultants, and managed service providers. Define scope of work, deliverables, timelines, and success criteria for consultants and contractors.
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Ensure effective knowledge transfer from external resources to internal teams.
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Monitor performance, cost, and risk associated with external engagements.
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Ensure alignment with internal governance, security policies, and OCC and (CUSO) third-party risk expectations.IT Server Project & Task Management Lead infrastructure-related projects, upgrades, and migrations.
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Ensure projects are delivered on time, within scope, and aligned with business priorities and budget. Configuration Management Maintain configuration standards and baselines.
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Ensure accurate documentation and change control processes. Asset Management Establish governance over IT asset lifecycle management. Ensure assets are properly tracked, secured, and retired.
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Inventory Management Maintain accurate inventory of hardware and infrastructure components.
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Support audit and regulatory examination requests. License Management Oversee software license compliance and optimization.
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Reduce financial and compliance risks related to under- or over-licensing. Governance & Compliance Ensure infrastructure operations align with OCC guidance, FFIEC expectations, and (CUSO) policies. Support audits, regulatory exams, and risk assessments.
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Based on changes in the business work environment, job responsibilities can change and removed accordingly.
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Additionally, this position will perform other duties as required and participate in special projects as deemed necessary and appropriate by Management.
Bachelors degree in Information Technology, Computer Science, or related field.
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10+ years of progressive IT infrastructure experience. 3+ years in an IT leadership role managing external consultants, contractors, and managed service providers.
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Prior supervisory experience required. Demonstrated experience in: Data center and enterprise infrastructure operations.
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Experience with vendor contract and third-party risk management, Asset, configuration, and license management.
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Experience working in a financial institution or other highly regulated environment.
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Strong understanding of IT controls, audit requirements, and regulatory expectations. Clear communication with executives, auditors, regulators, and technical teams.
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Proficient in Microsoft Excel, Microsoft Word, and other Office products.
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Must be versatile, able to work effectively independently or as part of a team on multiple projects simultaneously. Flexible to work beyond regular office hours at times based on business needs.