Job DescriptionBuild technology that helps JPMorganChase deliver meaningful community impact at scale. In this role, you'll drive predictable, high-quality delivery across a Salesforce-based product suite that supports grants, employee engagement, and relationship management.
As a
Product Delivery Manager with in Corporate Responsibility Technology (Corporate Technology), you will lead end-to-end delivery outcomes for Morgan Impact (Grants) and Employee Engagement & Volunteerism (EEV) products, partnering closely with Product Management to deliver customer value through a scalable, resilient Salesforce ecosystem. You will champion inclusive collaboration across technology, operations, data, controls, and business stakeholders, ensuring delivery is transparent, measurable, and aligned to strategic roadmaps.
Job Responsibilities- Partners with Product Managers to translate product strategy and roadmaps into delivery plans, milestones, and measurable outcomes.
- Owns delivery governance across the Salesforce portfolio (Grants, EEV, CRM), including scope, forecasting, dependencies, risks, and issue resolution.
- Drives cross-functional execution alignment across engineering, operations, data, and business partners to secure priority, sequencing, and commitment clarity.
- Establishes delivery transparency through executive-ready reporting (status, RAID, capacity, burn-up/down, throughput, cycle time, defect trends, and release readiness).
- Leadsrelease planning and coordination across environments, change/release processes, and operational readiness (communications, training, and support handoffs).
- Serves as the Agility Lead for the Salesforce product suite, reinforcing consistent agile practices and strong backlog hygiene with Product and Engineering.
- Facilitates quarterly/PI planning (or equivalent), sprint planning, backlog refinement, demos, retrospectives, and cross-team synchronization.
- Improves delivery flow and team health by identifying bottlenecks, strengthening estimation/forecasting, and enabling continuous improvement routines.
- Coaches teams and stakeholders on outcome-based planning, pragmatic agile execution, and effective operating rhythms across product, engineering, QA, and release management.
- Coordinates portfolio-level dependencies and shared platform considerations (shared objects, integrations, environment strategy, and governance) across products and teams.
- Embeds quality, controls, and auditability into delivery by aligning acceptance criteria, test strategies, documentation, approvals, and production support readiness.
Required Qualifications, capabilities, and skills- 7+ years of experience in technology delivery, product delivery, agile delivery, or technical program delivery in a complex enterprise environment.
- Demonstrated experience delivering Salesforce-based products (Sales Cloud, Service Cloud, and/or custom platform implementations) with coordinated release planning.
- Advanced knowledge of end-to-end product/delivery life cycle practices, including discovery-to-delivery integration, release readiness, and value management.
- Strong agile delivery leadership experience, including facilitation of ceremonies and planning events (Scrum and/or Kanban) and continuous improvement practices.
- Proven ability to manage delivery across multiple workstreams, balancing competing priorities while maintaining predictable outcomes and stakeholder alignment.
- Proven ability to define, track, and improve delivery and product health metrics (e.g., throughput, cycle time, predictability, defect trends, reliability indicators).
- Strong risk, controls, and governance orientation, including documentation discipline, approval workflows, and audit-ready delivery practices.
- Experience with delivery tooling and reporting (e.g., Jira and Confluence or equivalent) to maintain transparent operating rhythms and decision logs.
- Technical fluency to collaborate on architecture, integrations, environments, and operational readiness within a Salesforce ecosystem.
- Excellent written and verbal communication skills, including executive-ready status updates, decision documents, and stakeholder-facing narratives.
Preferred Qualifications, capabilities, and skills- Experience leading delivery across multiple agile squads and coordinating portfolio-level planning for a product suite.
- Salesforce ecosystem familiarity, including platform governance, environment strategy, DevOps/release practices, and integration patterns (APIs/middleware).
- Experience supporting products related to community impact, grants management, employee engagement/volunteerism, or CRM/case management.
- Familiarity with scaled agile concepts (e.g., PI planning and cross-team dependency management) applied pragmatically in regulated environments.
- Relevant certifications: Certified ScrumMaster (CSM), SAFe certifications, PMI-ACP/PMP, Salesforce Admin, or Platform App Builder.
- Experience partnering with Information Security, Architecture, Data, Controls, and Operations teams to improve resiliency and stability outcomes.
- Experience managing vendors/implementation partners with performance tracking and integration into internal delivery operating models.
About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
