Urgently looking for multiple Telecom & Fiber Optic Engineers for our clients having multiple footprints in Tri-state area.
Position Summary
We are seeking technically proficient Telecom & Fiber Optic Field Engineers to deliver onsite network infrastructure installation, maintenance, testing, troubleshooting, and equipment replacement services for the customer locations.
The ideal candidate will have practical experience in fiber-optic infrastructure, telecommunications systems, structured cabling, network connectivity, and field-testing methodologies.
This position requires the ability to independently execute field assignments using professional-grade testing instruments, installation tools, fiber inspection equipment, and safety gear.
Candidates must also demonstrate strong operational discipline, including real-time work order updates, customer coordination, accurate documentation, and strict compliance with the client's field service procedures.
Required Technical Skills & Experience
- 5-6 years of professional experience in telecommunications field services, fiber-optic installation, network infrastructure, or related technical environments.
- Hands-on experience with single-mode and multimode fiber-optic systems.
- Working knowledge of LC, SC, FC, UPC, APC, and MPO connectors.
- Practical experience using Optical Power Meters and OTDR testing equipment.
- Familiarity with fiber inspection scopes, optical cleaning equipment, and fiber testing accessories.
- Knowledge of fiber-optic attenuation, optical power measurements, and signal testing.
- Experience with structured cabling, Cat5e/Cat6, RJ45 termination, patch panels, and console connections.
- Ability to use terminal emulation software such as PuTTY.
- Familiarity with T1, DDS, and DS3 loopback testing is advantageous where applicable.
- Ability to interpret technical instructions, execute field procedures, and document work accurately.
- Proficiency in Microsoft Teams and remote technical support applications.
- Strong troubleshooting, customer communication, and independent field execution capabilities.
Candidate Expectations
The successful candidate must be:
- Technically competent and capable of working independently at customer locations.
- Fully equipped with the required tools and testing instruments.
- Experienced in fiber-optic testing, inspection, cleaning, and troubleshooting.
- Disciplined in following client-specific operational procedures.
- Reliable in meeting scheduled appointments and customer commitments.
- Capable of maintaining accurate electronic work order records and real-time status updates.
- Professional in representing the service provider and client at customer sites.
Key Responsibilities
1. Telecommunications & Network Infrastructure
- Perform onsite installation, maintenance, troubleshooting, and replacement of telecommunications and network infrastructure equipment.
- Execute structured cabling and connectivity activities involving Ethernet, copper, and fiber-optic infrastructure.
- Install, inspect, test, and troubleshoot single-mode and multimode fiber-optic connections.
- Work with LC, SC, FC, UPC, APC, and MPO fiber connectors.
- Perform fiber-optic testing, optical power measurements, signal verification, and connectivity validation.
- Conduct optical loss measurements and fiber fault identification using appropriate testing instruments.
- Support telecommunications circuit testing, including T1, DDS, and DS3 loopback testing where required.
- Perform equipment connectivity checks using console cables, terminal emulation software, and network diagnostic tools.
- Assist with hardware installation, de-installation, replacement, and associated parts transactions.
2. Fiber Optic Testing & Inspection
- Operate Optical Power Meters (OPM), OTDR testers, fiber inspection scopes, and optical fiber tracers.
- Perform optical measurements at , 1490, 1550, and 1625 nm.
- Inspect fiber end faces for contamination, scratches, and physical defects.
- Perform fiber cleaning using approved cleaning equipment and consumables.
- Conduct fiber inspection and testing involving LC, SC, FC, and MPO interfaces.
- Use fiber launch cables, loopbacks, attenuators, and appropriate test accessories.
- Verify fiber connectivity, optical signal levels, and transmission performance against applicable project specifications.
- Maintain calibrated testing equipment and ensure instruments are fit for use.
3. Field Service & Customer Coordination
- Coordinate with customer representatives and designated Points of Contact (POCs) before each assignment.
- Confirm assigned work orders at least 24 hours before the scheduled site visit.
- Verify site access arrangements and ensure all required tools and equipment are available.
- Coordinate with remote engineering and support teams through Microsoft Teams, AnyDesk, Cisco WebEx, or equivalent platforms.
- Maintain professional communication and customer service standards throughout onsite assignments.
4. Work Order Management & Compliance
Strict compliance with work order procedures is mandatory.
Field Engineers must:
- Access the Work Order Link provided through their email account.
- Verify the assigned work order link at least two days before the scheduled visit.
- Complete mandatory check-in upon arrival at the customer site.
- Update all project milestones in real time:
- Travel Start
- Arrival Onsite (Check-In)
- Ticket Start
- Ticket Stop
- Leave Site
- Record detailed and accurate work completion and closure notes.
- Document all installed and de-installed equipment and parts transactions.
- Ensure the work order reflects all completed activities before leaving the site.
- Complete the work order closure process and provide required timestamp screenshots.
- Complete the Business Client Satisfaction Survey when required.
5. Health, Safety & Equipment Compliance
- Follow applicable onsite health and safety requirements.
- Use appropriate Personal Protective Equipment (PPE) during field activities.
- Maintain ESD protection when handling sensitive telecommunications and network equipment.
- Ensure electrical equipment requiring PAT certification has valid inspection status.
- Use certified non-metallic ladders when working at height, subject to site requirements.
- Maintain a clean, organized, and safe working environment.
Important: Possession of the required toolkit, calibrated testing equipment, safety equipment, and the ability to demonstrate hands-on proficiency are key considerations during candidate evaluation.
Field Toolkit & Equipment
The following inventory represents the client's specified minimum equipment experience requirements.
A. General Tools & Installation Equipment
- Professional tool bag/toolbox.
- VDE insulated screwdriver sets, including slotted and Phillips.
- VDE pliers set: long-nose, standard, and flush cutters.
- Metric hex key set (2–10 mm).
- Open-end/box-end spanner set.
- 1/4-inch drive socket set.
- Torx tool set (TX10–TX30) and T9 precision screwdriver.
- Extra-long screwdriver set.
- Cable stripper and RJ45/RJ11 ratchet crimping tool.
- Stanley knife and spare blades.
- Tile lifter with two suction cups.
- Cable cutters, scissors, wire strippers, and adjustable pliers.
- Certified non-metallic telescopic ladder or five-tread step ladder.
- PAT-tested 240V AC extension lead.
- Rechargeable or wind-up torch.
- ESD wrist strap.
B. Computing & Communication Equipment
- Laptop PC with charger and serial COM port or USB-to-serial adapter.
- Terminal emulation software, preferably PuTTY.
- Smartphone with camera and mobile internet connectivity.
- Remote support capability through Microsoft Teams, AnyDesk, and/or Cisco Webex.
- DB9-to-RJ45 console cable.
- RJ45-to-DB9 adapter and relevant console cables.
C. Fiber Optic Testing & Inspection Equipment
- Calibrated Noyes Optical Power Meter capable of measurements at , 1490, 1550, and 1625 nm.
- 1.25 mm universal adapter for LC/MU interfaces.
- 2.5 mm universal adapter for SC/FC interfaces.
- OTDR tester.
- 2.2 km OTDR launch cable.
- EXFO/VIAVI or equivalent fiber inspection scope with MPO capability.
- Fiber inspection tips for LC, SC, SC/APC, FC, and MPO interfaces.
- MPO inspection jig and coupler.
- Optical fiber tracer.
- Fiber traffic detector.
- Calibrated LAN cable tester.
- Calibrated digital volt/amp/ohm multimeter.
D. Fiber Cleaning Equipment
- Cletop Type B cleaning tool with cartridge.
- Cletop cartridge refills.
- MPO one-click cleaner.
- 1.25 mm and 2.5 mm fiber cleaning sticks.
- Filtered cleaning air.
- Kimwipes or equivalent lint-free cleaning wipes.
- Appropriate fiber inspection and cleaning consumables.
E. Fiber Patch Cables & Test Accessories
Single-Mode Fiber Patch Cables:
- LC-LC, 3 metres.
- LC-SC, 3 metres.
- SC-SC, 3 metres.
- SC/APC-SC, 3 metres.
- SC/APC-SC/APC, 3 metres.
Multimode Fiber Patch Cables:
- SC-SC UPC.
- LC-SC UPC.
- LC-LC UPC.
Additional Connectivity Accessories:
- SC-SC and LC-LC fiber bulkheads.
- Fiber loopbacks for LC and SC, single-mode and multimode.
- RJ45-to-DB9 adapters.
- Straight-through and crossover Cat5/Cat5e/Cat6 Ethernet cables.
- 9-pin to 25-pin serial cable.
- RJ45-to-RJ45 through connector.
- USB 2.0 Type-A to Mini-B console cable.
Optical Attenuators:
LC and SC attenuators in the following values:
- 3 dB
- 5 dB
- 7 dB
- 10 dB
- 12 dB
- 15 dB
- 20 dB
F. Labelling & Cable Management
- Brady TLS2200, BMP51, or BMP71 labelling machine, including battery and power accessories.
- Cable connection interface for Brady printer and laptop.
- Compatible Brady ribbons and project-specific labels.
- Brother P-Touch labelling machine.
- P-Touch labels in 9 mm, 12 mm, and 18 mm sizes.
- Cable ties (4.8 mm x 300 mm).
- Velcro cable management straps (10 mm x 25 metres).
G. Health, Safety & Personal Protective Equipment
- In-date hard hat.
- Safety boots.
- Protective gloves.
- High-visibility vest or jacket.
- Eye protection and ear protection.
- Sharps bin and tweezers where required.
- In-date first-aid kit.
- Hand sanitiser and cleaning wipes.
- Anti-static wrist straps and mats where required.
H. Removable Media
- USB flash drives, maximum capacity 32 GB.
- FAT32-formatted storage media.
