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Traveling Technical support through all 5 New York City boroughs

The Consortium, Inc.

New York, New York • Today

Full-time

IT Support Specialist - New York

HOK

New York, New York • Today

Full-time

USD 65,000.00 - 70,000.00 per year

Technical Support Engineer (New York/New Jersey)

Dassault Systems Americas Corp.

Woodbridge Township, New Jersey • Today

Full-time

USD 79,500.00 - 106,000.00 per year

Specialist, Technical Support

Merck & Company Inc

Rahway, New Jersey • Today

Full-time

USD 87,300.00 - 137,400.00 per year

NY/NJ-TEST TECHNICIAN

Judge Group, Inc.

Totowa, New Jersey • Today

Contract

USD 35.00 - 37.00 per hour

Mobile Team Tech Lead, New York, Contractor

ION Group

New York, New York • Today

Full-time

Mobile Team Tech Lead, New York, Contractor

ION Group

New York, New York • Today

Full-time

Mobile Team Tech Lead, New York, Contractor

ION Group

New York, New York • Today

Full-time

Job Details

Skills

Technical Support
Training
Network
iPad
OATS
Data Entry
Remote Support
Customer Service
Problem Solving
Conflict Resolution
Critical Thinking
Help Desk
Microsoft Windows
OS X
IOS Development
Android
Operating Systems
Mobile Devices
Research
Salesforce.com
MobileIron
Master Data Management
Mobile Device Management

Summary

Technical Support (Generalist)
NOTE: Must be able to make site visits
The Technical Support (Generalist) is responsible for providing technical support and setup for staff, programs, and a network of training centers throughout New York City.

Duties include:
Maintain and support network of computer labs throughout NYC. This includes visiting partner locations to install new equipment (computer labs of 15 units or less), perform upgrades, and check for unreported issues. *Travel throughout all five NYC boroughs required.
Support mobile devices such as iPads and Chromebooks in addition to desktop PCs.
Support conferencing and A/V systems at OATS offices.
Assist with pulling data exports and data entry from/to systems including Salesforce CRM and Smartsheet.
Track assets and work orders in Salesforce.
Assist with general staff tech inquires as-needed. This includes providing remote support for staff located in other cities.

Required Qualifications:

This position requires excellent customer service, professionalism, problem solving ability, and critical-thinking skills in a fast-paced work environment. A professional demeanor and a high level of patience are two essential qualifications.
Previous experience as a help desk technician or equivalent
Familiarity with Windows, MacOS, iOS and Android operating systems
Technical proficiency installing, configuring and troubleshooting Computers, mobile devices, and software applications
Ability to independently research and resolve technical issues

Preferred Qualifications:
Prior experience with Salesforce
Experience with Mobile Iron or other MDM software
Experience with computer lab installs
Participate in a 6-month contract assignment with potential extension
Maintain a flexible 30-hour weekly schedule, working either five 6-hour days or four approximately 8-hour days (equaling 30 hours), with weekly schedules coordinated in advance between the manager and contractor.
Travel between assigned work locations as needed, with all travel time considered working hours.
Travel will be through out ALL 5 boroughs. Could visit a max of 3 sites a day, 7 sites a week, but on average 3 site visits per week. Manager would prefer ticket creation and other admin duties completed at the Manhattan office, but could also be done remotely.

For consideration, please submit your resume as a MS Word attachment to

The Consortium

"Combining Talent with Technology"

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184445
Position Id: 7907ebc8d688824d4a4b85d27eb306a0
Posted 6 days ago

Fitment

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Job Details

Skills

Technical Support
Training
Network
iPad
OATS
Data Entry
Remote Support
Customer Service
Problem Solving
Conflict Resolution
Critical Thinking
Help Desk
Microsoft Windows
OS X
IOS Development
Android
Operating Systems
Mobile Devices
Research
Salesforce.com
MobileIron
Master Data Management
Mobile Device Management

Summary

Dice Id: 80184445
Position Id: 7907ebc8d688824d4a4b85d27eb306a0
Posted 6 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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