Job#: 3056186 Job Description:We're seeking a future team member for the role of Vice President, AI Infrastructure Support Engineer to join our AI Infrastructure Support team. This is a hand on role for any professional looking to take ownership and lead.
In this role, you'll make an impact in the following ways: - Deliver operational support and drive issue resolution for AI infrastructure, GPU platforms, and associated production services.
- Support the deployment, orchestration, and monitoring of AI/ML workloads across distributed environments using Kubernetes and Docker.
- Apply hands-on expertise with NVIDIA GPU infrastructure, including A100, H100, and B200 nodes, to support provisioning, utilization, performance tuning, and ongoing platform operations.
- Build, maintain, and optimize automation scripts and tooling using Ansible, Python and Shell scripting to improve efficiency and reliability.
- Manage incidents, service requests, and change activity through enterprise workflow and ticketing platforms such as JIRA and ServiceNow.
- Partner with cross-functional teams across engineering, platform, and operations to implement DevOps best practices, including CI/CD using GitLab, containerized deployment models, and secure access management through Azure AD.
- Create and maintain clear technical documentation, including runbooks, standard operating procedures, support guides, and infrastructure architecture artifacts.
- Diagnose and resolve networking, storage, and system performance issues affecting AI infrastructure and high-performance compute workloads.
- Participate in a rotating on-call support model, including occasional weekend coverage, to help maintain high availability and operational excellence.
To be successful in this role, we're seeking the following:- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
- Strong experience supporting AI infrastructure, GPU platforms, or high-performance compute environments in enterprise or production settings.
- Hands-on experience working with NVIDIA GPU nodes, including A100, H100, and B200 systems.
- Solid understanding of Kubernetes and Docker for deploying, managing, and troubleshooting distributed workloads.
- Proficiency in Ansible, Python and Shell scripting for automation, tooling, and operational support tasks.
- Experience with DevOps practices and tools, including GitLab CI/CD, infrastructure automation, and container-based delivery models.
- Familiarity with enterprise ticketing and service management platforms such as JIRA and ServiceNow.
- Good knowledge of networking, storage, Linux systems administration, and infrastructure troubleshooting in complex technical environments.
- Understanding of identity and access management, including secure access controls such as Azure AD.
- Strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Effective written and verbal communication skills, with the ability to document processes and collaborate across technical and non-technical teams.
- Willingness to participate in on-call rotations and provide occasional weekend support as needed.
Required Technical Environment
CategoryTechnologiesAI InfrastructureAI/ML Platforms, High-Performance Computing (HPC)GPU TechnologiesNVIDIA A100, H100, B200Containers & OrchestrationKubernetes, DockerAutomation & ScriptingAnsible, Python, Shell ScriptingDevOpsGitLab CI/CD, Infrastructure AutomationService ManagementJIRA, ServiceNowOperating SystemsLinuxNetworking & StorageInfrastructure Troubleshooting, Performance OptimizationIdentity & Access ManagementAzure ADInfrastructure OperationsMonitoring, Incident Management, Change ManagementProfessional SkillsDocumentation, Cross-Functional Collaboration, Problem Solving, Production SupportEducationBachelor's Degree or Equivalent Experience
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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