DescriptionThe Network Administrator is part of the global IT Operations team, responsible for maintaining a complex environment by managing, monitoring and maintaining servers and networks, performing installations, upgrades, security and performance enhancements, and helping to resolve end user issues. This role works closely with and takes direction from the Manager- IT Network Engineering and the Senior Network Administrator.
This role is located on-site in Newburyport, MA. No relocation provided, and only local candidates will be considered. Responsibilities- Monitor and maintain the integrity, performance and security of all networks, both physical and virtual environments.
- Assist and support the Network Engineer with projects, upgrades, maintenance, and troubleshooting.
- Create, update, and maintain accurate network topology Visio diagram drawings.
- Proactively monitor network performance and alerting, including hardware performance to defined service level agreements.
- Troubleshoot and resolve software, hardware, services and connections in a timely manner.
- Maintain configuration backups and periodically test and document disaster recovery plans for network.
- Provide technical support to end users and vendors, both onsite and remote, including executive-level to ensure high-quality service.
- Work with and evaluate vendor capabilities and manage vendor performance.
- Maintain up-to-date knowledge of relevant technologies to effectively support network operations.
- Perform routine system maintenance and installations, including software updates, patches, and firmware upgrades.
- Assist the service desk by handling level 1 voice and network-related incidents and escalations.
- Ensure and maintain systems in compliance with Rochester's Written Information Security Policy (WISP) and applicable regulatory and industry best practice guidelines, including CMMC, ISO, PII, PCI, HIPAA, DFARS, ITAR, NIST.
- May be requested to perform additional duties and special projects as assigned.
Qualifications- Associate degree in computer science, Information Technology, or a related technical field, or the equivalent of education, technical certifications or training.
- At least 2 years of networking or IT support experience in a multi-location manufacturing / fulfillment company.
- Proficient with Juniper JUNOS and Juniper EX series switches; knowledge of Palo Alto firewalls a plus.
- Strong understanding of networking principles and protocols (TCP/IP, VLANs, routing, network security).
- Experience with Microsoft services, including DNS, DHCP, and File and Print.
- Ability to troubleshoot, diagnose, and resolve IT issues across hardware, software, and network systems.
- Demonstrated problem-solving skills, creativity, and analytical thinking.
- Familiarity with the organization's existing technical environments is preferred.
- Patient and persistent in assisting users and resolving issues.
- Self-motivated, able to set and achieve personal and team goals.
- Calm and effective under pressure, including during outages or high-demand situations.
- Professional representation of the IT department with employees, customers, and business partners.
- Collaborative and team-oriented, contributing positively to a supportive work environment.
Current Technical Environment The current IT environment includes a local datacenter with servers, switches, and firewalls connected via a dark fiber campus network ring topology, encompassing MDFs, IDFs, disaster recovery sites, and backup locations. The role also supports a growing cloud-based infrastructure, including Amazon Web Services (AWS), Salesforce, RingCentral, CloudFlare, and other third-party applications.
- Microsoft Windows Servers and select Linux servers
- HPE ProLiant Gen 9 and Gen 10 servers
- VMware vSphere virtualization
- Veeam and Synology backup and recovery solutions
- Palo Alto Firewalls
- Juniper EX switches
- External Domain Names and DNS
- Aruba/HPE Wi-Fi
- VPN and Remote Site IPSec Connectivity
- Power and Temperature Monitoring and Alerting of Comm Rooms and UPS's
- Cloud services:
- AWS, SalesForce, MuleSoft, Snowflake, ETQ, CloudFlare, GoDaddy, OnlyDomains
- Private dark fiber campus ring (5 buildings) with interconnects and cabling infrastructure
- Network and server monitoring, alerting
- VoIP phones - Avaya, RingCentral
- Microsoft Office 365 (cloud) email, calendars, Teams with Office, RingCentral
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