Search Jobs | Dice.com

Job Details

Skills

ITIL
ITSM
Service
Design
Testing
ServiceNow

Summary

Role: Service Design & Transition Analyst
Location: Newport Beach, CA (Onsite Day 1)

Let’s create our future together at The AES Group!

About The AES Group
The AES Group is a premier technology and engineering consulting company that has been bringing businesses and talent together for over 20 years to deliver innovative solutions that have the greatest positive impact on society. AES has helped over 40 business enterprises, including Fortune 500 companies, engage their customers, empower their employees, and transform their business operations with the power of cloud, data, AI, engineering, and other emerging technologies.

Job Overview

The Service Design & Transition Analyst will help ensure new and modified IT services are properly designed, documented, validated, and ready for operational deployment. This role supports the Service Design and Service Transition processes in accordance with ITIL best practices.

The position will focus on service readiness, transition planning, risk identification, and ensuring an effective handoff to operational teams. The successful candidate will work closely with technical teams, business stakeholders, and internal and external partners to ensure services meet business and operational expectations before go-live.

Key Requirements:

4+ years of experience in ITSM or IT Operations, with strong experience in Service Design and Service Transition.
Solid knowledge of ITIL v3/v4 frameworks and practices, including:
- Service Design
- Service Transition
- Service Validation & Testing
- Change Enablement
Proven experience supporting or coordinating the transition of enterprise IT services into production environments.
Strong experience working with ITSM tools, particularly ServiceNow.
Experience creating and maintaining service-related documentation such as SLAs, Service Design Packages (SDPs), support models, and operational documentation.
Strong communication and stakeholder management skills, with the ability to work effectively across technical and business teams.
Comfortable collaborating with global teams and managing communication across different stakeholders.
Demonstrated focus on continual service improvement and customer satisfaction.
Experience coordinating with internal teams, vendors, and external partners to support service excellence.
Ability to proactively identify risks, gaps, and transition challenges and develop appropriate mitigation plans.
Flexible and adaptable when working in changing business and technology environments.

Preferred Qualifications:

Experience working within the Financial Services industry is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10230026
Position Id: 648-15984-1787614331
Posted 1 hour ago

Company Info

About ChaTeck Incorporated

ChaTeck Inc, located in Santa Clara, CA formed by a team of highly experienced software architects, Managers and technology professional who have implemented numerous projects for fortune 50 companies for over a decade.

Our mission is to provide fast paced and efficient solutions in the area of e-commerce, Business Intelligence, Data Warehouse, m-commerce, application development and integration, database development, CRM and Mobile computing.

Job Details

Skills

ITIL
ITSM
Service
Design
Testing
ServiceNow

Summary

Job Overview

Key Requirements:

4+ years of experience in ITSM or IT Operations, with strong experience in Service Design and Service Transition.
Solid knowledge of ITIL v3/v4 frameworks and practices, including:
- Service Design
- Service Transition
- Service Validation & Testing
- Change Enablement
Proven experience supporting or coordinating the transition of enterprise IT services into production environments.
Strong experience working with ITSM tools, particularly ServiceNow.
Experience creating and maintaining service-related documentation such as SLAs, Service Design Packages (SDPs), support models, and operational documentation.
Strong communication and stakeholder management skills, with the ability to work effectively across technical and business teams.
Comfortable collaborating with global teams and managing communication across different stakeholders.
Demonstrated focus on continual service improvement and customer satisfaction.
Experience coordinating with internal teams, vendors, and external partners to support service excellence.
Ability to proactively identify risks, gaps, and transition challenges and develop appropriate mitigation plans.
Flexible and adaptable when working in changing business and technology environments.

Preferred Qualifications:

Experience working within the Financial Services industry is a plus.

Dice Id: 10230026
Position Id: 648-15984-1787614331
Posted 1 hour ago

Company Info

About ChaTeck Incorporated

Change & Release Coordinator

Hybrid in Dallas, Texas

•

Today

Role:Change & Release Coordinator Location: Dallas, TX (Hybrid - 3 days) Lets create our future together at The AES Group! About The AES Group The AES Group is a premier technology and engineering consulting company that has been bringing businesses and talent together for over 20 years to deliver innovative solutions that have the greatest positive impact on society. AES has helped over 40 business enterprises, including Fortune 500 companies, engage their customers, empower their emplo

Easy Apply

Contract, Third Party

Depends on Experience

Service Design & Transition Analyst

Skills

Summary

Dice Job Match Score™

Similar Jobs

Service Design & Transition Analyst

ChaTeck Incorporated

Job Details

Skills

Summary

Company Info

About ChaTeck Incorporated

Dice Job Match Score™

Similar Jobs