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Site Support Analyst II

Solution Partners, Inc.

Norcross, Georgia • 4d ago

Easy Apply

Contract

30 - 35

IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 62,400.00 - 75,000.00 per year

Overnight IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 62,400.00 - 75,000.00 per year

Service Support Analyst- Mid Level

Stellar IT Solution

Remote • 18d ago

Easy Apply

Contract, Third Party

Depends on Experience

Encounters Systems Analyst II

CareSource

Remote or Dayton, Ohio • Today

Full-time

USD 62,700.00 - 100,400.00 per year

Information Security Analyst II

Wake County Public School System

Remote or Cary, North Carolina • Today

Full-time

Systems Administrator II

Ntiva

Remote or Texas • Today

Full-time

USD 54,000.00 - 60,000.00 per year

Salesforce Engineer II

Aledade Inc.

Remote or Austin, Texas • Today

Full-time

System Administrator II

TrueCommerce, a HighJump Company

Remote • Today

Full-time

Specialist II, Technical Product Support

IKON Office Solutions

Duluth, Georgia • Today

Full-time

Analyst II, CAF Technical Support and Reporting

Carmax, Inc.

Atlanta, Georgia • Today

Full-time

USD 68,300.00 - 102,500.00 per year

Solution Partners, Inc.

Job Details

Skills

SCCM
Windows 10
Help Desk
M365
Hardware Support
Software Support
Dell
Shop Floor
Network Support
Cisco

Summary

Primary Duties and Responsibilities

Serve as the primary point of contact for an assigned site.
Work directly with Site Administrative Assistants to support Local Leadership needs.
Installing and configuring Dell Hardware & peripherals.
Image, upgrade pc/MacBook hardware through MDT, SCCM and Symantec Ghost.
Install programs/software with executables and SCCM software center.
Performing data migrations using various tools such as OneDrive.
Coordinate directly with end-user in setup of new device, shipping and return of old pc.
Respond to post deployment application and hardware issues related to refresh.
Experience with end-user virtual private network configuration (Pulse, AoVPN).
Provide IT/AV conference support for onsite/offsite executive presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups.
Assist in employee On-boarding process, including equipment procurement & imaging.
Utilize ticketing system to document service request and incidents.
Escalate IT service and application operational issues to tier 3.
MS Office 365 support knowledge, including Outlook Calendar and MS Teams support.
Printer management including standard break/fix of hardware, software, and networking issues.
Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.
Demonstrate ownership and manage executive incident resolution from end-to-end in a highly responsive manner.
Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner.
Participate in weekly IT Site Support meeting.
Participate in team projects that enhance the quality or efficiency of Service Desk delivery.
Attend training and compliance sessions as required.

Qualifications

Five or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.
CompTIA A+ Certification, MCSE, or other IT Certifications.
Working knowledge of and experience with Windows10, Office365, Teams and SCCM.
Experience with Inventory / Asset Tracking software.
Ability to follow written IT policies and procedures.
Strong communication and interpersonal skills.
Strong organizational skills and a strong attention to detail.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: solpart
Position Id: 9108428
Posted 4 days ago

Company Info

About Solution Partners, Inc.

On a contingency basis, we provide staff augmentation, consulting and permanent placement services to our clients for positions ranging from help desk and systems support to QA, development, analysis, subject matter experts, and general management.

We re different because we deliver high quality candidates by developing a thorough understanding of your technical and work environment, meeting with potential candidates to get an in-depth knowledge of their technical skills and career goals, conducting reference checks to validate technical and professional credentials, and providing post-hiring orientation and preparation.

Our growth record and industry leadership is a result of our unique culture of removing obstacles to success. We move fast. We excel. We innovate. We win.

Serving Fortune 1000 business and leading mid-market companies across every industry and specializing in high tech since 1995.

Fitment

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Contact the job poster

Martin Hendricks

VP Recruiting Operations @ Solution Partners, Inc.

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Similar Jobs

Site Support Analyst

Grand Rapids, Michigan

•

6d ago

This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier 1 - 1.5 end user device support experience and a general knowledge of network/server platforms. Primary Duties and Responsibilities Installing and configuring Dell Hardware & peripherals.Coordinate directly with end-user in setup of new device, shipping and return of old pc.Respond to post deployment application and ha

Easy Apply

Full-time

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Site Support Analyst II

Salt Lake City, Utah

•

6d ago

This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier II end user device support experience and a general knowledge of network/server platforms. Primary Duties and Responsibilities Serve as the primary point of contact for an assigned site.Work directly with Site Administrative Assistants to support Local Leadership needs.Installing and configuring Dell Hardware & periphe

Easy Apply

Contract

30 - 35

Solution Partners, Inc.

Job Details

Skills

SCCM
Windows 10
Help Desk
M365
Hardware Support
Software Support
Dell
Shop Floor
Network Support
Cisco

Summary

Primary Duties and Responsibilities

Serve as the primary point of contact for an assigned site.
Work directly with Site Administrative Assistants to support Local Leadership needs.
Installing and configuring Dell Hardware & peripherals.
Image, upgrade pc/MacBook hardware through MDT, SCCM and Symantec Ghost.
Install programs/software with executables and SCCM software center.
Performing data migrations using various tools such as OneDrive.
Coordinate directly with end-user in setup of new device, shipping and return of old pc.
Respond to post deployment application and hardware issues related to refresh.
Experience with end-user virtual private network configuration (Pulse, AoVPN).
Provide IT/AV conference support for onsite/offsite executive presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups.
Assist in employee On-boarding process, including equipment procurement & imaging.
Utilize ticketing system to document service request and incidents.
Escalate IT service and application operational issues to tier 3.
MS Office 365 support knowledge, including Outlook Calendar and MS Teams support.
Printer management including standard break/fix of hardware, software, and networking issues.
Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.
Demonstrate ownership and manage executive incident resolution from end-to-end in a highly responsive manner.
Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner.
Participate in weekly IT Site Support meeting.
Participate in team projects that enhance the quality or efficiency of Service Desk delivery.
Attend training and compliance sessions as required.

Qualifications

Five or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.
CompTIA A+ Certification, MCSE, or other IT Certifications.
Working knowledge of and experience with Windows10, Office365, Teams and SCCM.
Experience with Inventory / Asset Tracking software.
Ability to follow written IT policies and procedures.
Strong communication and interpersonal skills.
Strong organizational skills and a strong attention to detail.

Dice Id: solpart
Position Id: 9108428
Posted 4 days ago

Company Info

About Solution Partners, Inc.

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Martin Hendricks

VP Recruiting Operations @ Solution Partners, Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Site Support Analyst

Grand Rapids, Michigan

•

6d ago

Easy Apply

Full-time

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Site Support Analyst II

Salt Lake City, Utah

•

6d ago

This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier II end user device support experience and a general knowledge of network/server platforms. Primary Duties and Responsibilities Serve as the primary point of contact for an assigned site.Work directly with Site Administrative Assistants to support Local Leadership needs.Installing and configuring Dell Hardware & periphe

Easy Apply

Contract

30 - 35