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Job Details

Skills

Telecommunications
Legacy Systems
Natural Language
Scheduling
Payments
Migration
Interactive Voice Response
Use Cases
Design Patterns
Collaboration
Development Testing
Computer Science
Python
JavaScript
Java
Object-Oriented Programming
Large Language Models (LLMs)
Customer Experience
Problem Solving
Conflict Resolution
Authorization
Cloud Computing
Google Cloud Platform
Google Cloud
Amazon Web Services
Web Services
Technical Training
Artificial Intelligence
Mentorship
Program Management
Learning Management
Health Care

Telecommunications
Legacy Systems
Natural Language
Scheduling
Payments
Migration
Interactive Voice Response
Use Cases
Design Patterns
Collaboration
Development Testing
Computer Science
Python
JavaScript
Java
Object-Oriented Programming
Large Language Models (LLMs)
Customer Experience
Problem Solving
Conflict Resolution
Authorization
Cloud Computing
Google Cloud Platform
Google Cloud
Amazon Web Services
Web Services
Technical Training
Artificial Intelligence
Mentorship
Program Management
Learning Management
Health Care

Summary

Associate Developer, Agentic Customer Experience
Charlotte, NC
Hybrid Role (4 days onsite, 1 day remote)
Compensation: $30 - $32 per hour
ABOUT THE ROLE

Join Brooksource's Elevate Workforce Transformation Program as an Associate Developer, Agentic Customer Experience, working onsite with a Fortune 100 telecommunications client in Charlotte, NC. This early-career opportunity places you at the forefront of building the next generation of customer experience through AI-powered conversational agents for both voice and chat. You'll help design and implement a greenfield, Gemini-powered agentic platform, supporting the migration of customer journeys from legacy systems to a modern, omnichannel solution. This is a unique chance to work with advanced conversational AI, receive tailored technical training, and grow into a specialist as the platform scales. The role offers a hybrid schedule, comprehensive benefits, and a structured path for career advancement, all within a collaborative and innovative environment.
WHAT YOU'LL DO

Build, configure, and test conversational AI agents and customer journeys on a Gemini-powered agent platform.
Author agent behavior in natural language and connect tool calls and backend APIs so agents can complete real customer tasks (e.g., scheduling appointments, taking payments, troubleshooting connections).
Support the migration of customer journeys from legacy IVR and chat platforms to the new agentic platform, one use case at a time.
Write supporting code and integrations in Python, JavaScript, or Java as needed.
Test and improve agent performance, document best practices, and help define reusable design patterns and frameworks for the wider team.
Collaborate with developers, QA, and project managers to deliver production-ready, omnichannel customer experiences.
Work in a modern agentic development environment (e.g., Google Antigravity), leveraging AI assistance to accelerate development.

WHAT YOU BRING

Bachelor's degree in Computer Science or a closely related field.
Working knowledge of at least one programming language (Python, JavaScript, or Java) with an object-oriented foundation.
Hands-on development experience through coursework, personal projects, or internship.
Practical experience using large language models and comfort building with AI assistance; experience with more than one LLM is a plus.
Genuine curiosity about conversational AI, agentic systems, and customer experience design.
Strong problem-solving skills and ability to learn new platforms quickly.
Authorization to work in the United States without sponsorship, now or in the future.
Preferred: Experience with AI-assisted or agentic IDEs (e.g., Google Antigravity or Kiro).
Preferred: Exposure to major cloud platforms (Google Cloud or AWS).
Preferred: Familiarity with APIs, web services, and integrations.
Preferred: Coursework or projects involving LLM applications, prompting, chatbots, or agent design.
Awareness of conversational AI or contact center concepts is a plus but not required.

WHAT'S IN IT FOR YOU

Minimum of forty hours of tailored technical training, including agentic AI development, to set you up for success on the client's stack.
Dedicated mentorship and program management support throughout your engagement.
Access to a learning management system with 7,000+ technical courses and 40+ certification pathways.
A structured path to grow into a specialist on an emerging, high-demand technology.
Comprehensive benefits package including healthcare, 401(k), and PTO.
Contract engagement through Brooksource with long-term runway and potential for future conversion based on performance and business need.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10110651
Position Id: a1Wcv000000pUthEAE
Posted 5 days ago

Company Info

About Brooksource

Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.

We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!

Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Partnerships:

Gold Microsoft Partner – Cloud Platform
Gold Microsoft Partner – Data Analytics
Silver Microsoft Partner – Data Platform
Silver Microsoft Partner – Security
Silver Microsoft Partner – Application Development
Silver Microsoft Partner – Data Center
AWS Partner
Salesforce Partner
Salesforce – Authorized Training Provider
Salesforce Talent Alliance Employer
Tableau Services Partner
Snowflake Partner
Google Cloud Platform (GCP) Services Partner

Awards (Extended):

Best Places to Work 2022, Charlotte Business Journal, 2022
Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
Top Workplaces, Indy Star, 2019
Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
Top Work Places, Indy Star, 2018
Best Places to Work, Jacksonville Business Journal, 2018
Best Places to Work, Charlotte Business Journal, 2018
Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
Best Places to Work, Best Places to Work in Kentucky, 2017
Best Places to Work, Best Places to Work in Kentucky, 2016
Best Places to Work, Jacksonville Business Journal, 2016
Top Workplaces, The Indianapolis Star, 2016
Top Workplaces, Indianapolis Star, 2015
Best Places to Work, Charlotte Business Journal, 2015
Best Places to Work Atlanta, Atlanta Business Chronicle, 2014

Solution Architect

Wisconsin

•

Today

Translate our needs into architecture solutions through the design, creation, deployment and support of the enterprise-wide Data Architecture. As the Solution Architect for our Enterprise Data Architecture, you will design and oversee the implementation of complex technical solutions to address data infrastructure challenges and requirements. The Solution Architect bridges the gap between stakeholder needs and technology capabilities by translating requirements into technical specifications and

Contract

$65.00 - $75.00

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Associate Developer, Agentic Customer Experience

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