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Service Delivery Manager (SDM)

MAVLRA CORPORATION

Ohio City, Ohio • Yesterday

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Third Party, Contract

Depends on Experience

MAVLRA CORPORATION

Job Details

Skills

Network
KPI

Summary

Service Delivery Manager (SDM)

Purpose: Accountable for delivery, quality, safety and people across a site cluster of roughly 90–100 field staff running 24x7. The primary point of contact for the client's site and programme leads in that cluster.

What you will do

Lead the cluster's Tech Leads, Senior Auditors, Auditors and Lead Network Engineers across day, swing and night shifts.
Deliver the audit plan for each site: coverage, throughput and evidence quality to the client's audit specification.
Hold quality: QA re-audit pass rate of at least 98%; act fast on rework, method gaps and weak shifts.
Run the site rhythm: shift handovers, daily huddles, discrepancy triage with the client's design and DCIM owners, weekly reviews.
Plan and execute site rotations with PMO, Travel and Admin, so crews move without idle time.
Own people: rosters, overtime approval, attrition, performance, coaching and career paths to Tech Lead.
Work with the EHS lead and site safety officers; stop work when it is not safe.
Report cluster KPIs, risks and staffing to the Senior SDM and PMO; escalate per the defined escalation path.

What you bring

10+ years in data center, network or field operations; 5+ years managing field teams of 50+ across shifts.
Hands-on experience in hyperscaler data center build-outs or operations: structured cabling, fiber, rack and network turn-up, QA / QC.
Has run 24x7 operations and handled client escalations on live sites.
Data-driven: runs a site on KPIs, dashboards and logs.
Willing to be based at, and move between, client data center sites in the US.
Preferred: PMP, ITIL or Lean; OSHA 30; BICSI or fiber certifications.

How we will measure success (first 6 months)

Cluster audit KPIs at target: QA re-audit pass rate at least 98%; evidence and log completeness at least 99%.
Zero recordable safety incidents; zero client-raised SEVs from our work.
Shift coverage at plan; 30-day attrition below plan.
Site moves completed with no unplanned idle crew days.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91143045
Position Id: 9125354
Posted 1 day ago

Company Info

About MAVLRA CORPORATION

At Mavlra, we believe that innovation thrives through diversity and inclusion. As a proud minority-owned company, we are committed to delivering cutting-edge, customer-centric solutions that reflect the richness of our team and the communities we serve.

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PMO Lead - Candidates with hands-on hyperscaler data center build-out experience Purpose: Runs programme control for a site cluster or a programme-wide workstream, so SDMs and field leads can stay on delivery. Keeps plans, readiness, reporting and client dependencies on track. What you will do Own the cluster or workstream plan: site openings, cohort onboarding, rotations, access windows, safety cover and kit readiness.Track and chase client dependencies: onboarding and badging, tool access, si

Easy Apply

Third Party, Contract

Depends on Experience

MAVLRA CORPORATION

Job Details

Skills

Network
KPI

Summary

Service Delivery Manager (SDM)

What you will do

Lead the cluster's Tech Leads, Senior Auditors, Auditors and Lead Network Engineers across day, swing and night shifts.
Deliver the audit plan for each site: coverage, throughput and evidence quality to the client's audit specification.
Hold quality: QA re-audit pass rate of at least 98%; act fast on rework, method gaps and weak shifts.
Run the site rhythm: shift handovers, daily huddles, discrepancy triage with the client's design and DCIM owners, weekly reviews.
Plan and execute site rotations with PMO, Travel and Admin, so crews move without idle time.
Own people: rosters, overtime approval, attrition, performance, coaching and career paths to Tech Lead.
Work with the EHS lead and site safety officers; stop work when it is not safe.
Report cluster KPIs, risks and staffing to the Senior SDM and PMO; escalate per the defined escalation path.

What you bring

10+ years in data center, network or field operations; 5+ years managing field teams of 50+ across shifts.
Hands-on experience in hyperscaler data center build-outs or operations: structured cabling, fiber, rack and network turn-up, QA / QC.
Has run 24x7 operations and handled client escalations on live sites.
Data-driven: runs a site on KPIs, dashboards and logs.
Willing to be based at, and move between, client data center sites in the US.
Preferred: PMP, ITIL or Lean; OSHA 30; BICSI or fiber certifications.

How we will measure success (first 6 months)

Cluster audit KPIs at target: QA re-audit pass rate at least 98%; evidence and log completeness at least 99%.
Zero recordable safety incidents; zero client-raised SEVs from our work.
Shift coverage at plan; 30-day attrition below plan.
Site moves completed with no unplanned idle crew days.

Dice Id: 91143045
Position Id: 9125354
Posted 1 day ago

Company Info

About MAVLRA CORPORATION

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

PMO Lead

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