Description We are seeking a customer-focused
Level 1 Help Desk Technician to support business users in a fast-paced environment. This role works a
4-day, 10-hour schedule over the weekend and is ideal for a passionate team player who enjoys solving technical challenges and delivering exceptional customer service.
Responsibilities:- Provide first-level technical support to end users via phone, email, and ticketing systems.
- Troubleshoot hardware, software, application, and account access issues.
- Support Microsoft Windows environments, Microsoft Office, Google Workspace, and business applications.
- Assist with user account administration, device setup, and general desktop support.
- Document incidents, resolutions, and escalate issues when necessary.
- Deliver a positive customer experience while maintaining strong communication with users and team members.
Requirements Qualifications:- 2-3 years of experience in a Help Desk, Service Desk, or Desktop Support role.
- Experience supporting business users in an office environment.
- Working knowledge of Microsoft domain environments, Windows OS, Microsoft Office, Google Workspace, and desktop support concepts.
- Strong troubleshooting, critical thinking, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to learn new technologies quickly and adapt to changing priorities.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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