Immediate need for a talented PLM Support Lead . This is a 12+ months contract opportunity with long-term potential and is located in Orlando- Florida (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-08919
Pay Range: $50 - $55/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Own end-to-end AMS delivery across L2/L3 support
- Ensure SLA/KPI adherence with regular performance tracking and reporting
- Manage incidents & major incidents, including escalation and war room coordination
- Drive problem management & RCA to reduce recurring issues
- Act as primary stakeholder interface for client/business communication
- Lead service governance (daily/weekly/monthly reviews, dashboards)
- Drive continuous improvement & automation initiatives
- Manage support teams (onshore/offshore, capacity, shifts, skills)
- Ensure application stability & environment management (monitoring, releases, health checks)
- Build and maintain knowledge base & documentation, ensuring smooth transitions and support continuity
Key Requirements and Technology Experience:
- Must Have: FlexPLM, PLM, ASM, PTC
- ITSM / ITIL expertise strong knowledge of incident, problem, change management frameworks
- Service delivery & SLA management monitor and drive KPI/SLA performance
- Stakeholder management ability to interface with business, client, and vendors
- Incident & RCA capability lead issue resolution and root cause analysis
- Team leadership manage global (onshore/offshore) support teams
- Application support knowledge understanding of L2/L3 support models and enterprise apps
- Analytical & problem-solving skills analyse ticket trends, recurring defects, and performance gaps
- Communication skills clear reporting, executive updates, and escalation handling
- Continuous improvement mindset drive automation, optimisation, and productivity initiatives
- Knowledge management & documentation maintain KEDB, SOPs, and reusable solutions
- Technical Knowledge of Retail PLM application (FlexPLM/Centric/Bamboo Rose/ DeSL etc.)
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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