Technical Support Manager-Generator, Field Outage ServicesCompany OverviewAt Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we're building the future we all aspire to - making net zero a reality.
Role OverviewThe Technical Support Manager - Generator (TSM) provides technical, operational, and personnel leadership for the Generator Services business, supporting field and shop organizations while overseeing the development of Generator Engineers and associated technical resources. Responsible for coordinating and tracking Generator product line support needs, including outage forecasting, vendor repairs, parts manufacturing requirements, and the training and development of direct reports. The TSM drives business excellence by improving processes, work packages, personnel training, and ensuring all assigned KPIs are achieved. The TSM will be responsible for the financial results of the Generator repairs business through internal and external customer relationships and Mitsubishi Power Americas' associated business units.
Key Responsibilities- Demonstrates our core competencies: Action oriented, change champion, customer-focused, developing self & others, and ownership
- Lead workforce planning and development activities including recruiting, onboarding, performance management, training, talent reviews, mobilization planning, and development of employees and contingent resources.
- Lead the planning and execution of generator maintenance, repair, outage, and modernization activities for hydrogen-cooled, air-cooled, and water-cooled generators, including rewinds, stator and rotor repairs, while providing project oversight and technical leadership to field and engineering resources.
- Lead forecasting and pre-outage planning activities by collaborating with customers, Service Operations, and internal stakeholders to identify future resource and support requirements.
- Establish and maintain technical standards, procedures, quality controls, NCR resolution processes, and field audit programs supporting Generator Services execution.
- Develop and maintain strategic relationships with customers, vendors, and service partners to support business growth, forecasting, and successful project execution.
- Provide financial oversight of Generator repair and service activities, including budget management, cost controls, profitability monitoring, estimate approvals, and business performance reporting.
- Provide oversight and direction for the implementation of Field Service outage projects supporting Long-Term Service Agreements (LTSAs) and non-LTSA contracts.
- Track and report project performance metrics to relevant leadership.
- Travel as required (approximately 25% or more).
Requirements- Bachelor's degree in Engineering from an accredited four-year college or university.
- Minimum of seven (7) years of related experience and/or training, or an equivalent combination of education and experience.
- Experience supporting large utility, industrial, or power generation generators through maintenance, repair, inspection, diagnostics, testing, or outage activities.
- Demonstrated experience leading, mentoring, supervising, or developing engineering, field service, or technical personnel, including performance management and workforce planning.
- Ability to communicate decisively with internal and external stakeholders.
- Strong analytical and problem-solving skills with the ability to interpret technical documentation, evaluate complex situations, and develop practical solutions.
- Proficiency in arithmetic operations and the application of mathematical concepts such as probability, statistics, and geometry, with the ability to apply these concepts to practical situations.
- Proficiency in database management, project management tools, spreadsheets, word processing, email, graphics, technical diagrams, flowchart software, and ERP systems.
- Valid driver's license and passport required.
Physical & Safety RequirementsAt Mitsubishi Power Americas, safety is our top priority and a shared responsibility. All employees are expected to uphold high Environmental, Health, and Safety (EH&S) standards and follow all safety protocols, including proper use of PPE.
The physical demands and work environment characteristics described here are representative of those required for this position.
- While performing the duties of this job, the employee is regularly required to stand, walk, bend, talk, and hear. Occasional lifting and moving of up to 25 pounds is required, with occasional lifting of up to 50 pounds.
- Exposure to loud environments may occur. Employees must adhere to all MPWA and customer safety procedures, including the use of appropriate personal protective equipment (PPE), such as hard hats, safety glasses, hearing protection, and fall protection, as required in specific areas to ensure safety.
Mitsubishi Power Americas provides 24/7/365 service operations for internal and external customers with a mission of providing reliable and excellent customer service. All team members are expected to contribute to this mission.
Why Should You Apply?- Excellent Benefits (Medical, Dental, Vision & 401K Matching).
- Excellent development programs and advancement opportunities.
- Tuition reimbursement and on-the-job training.
- Paid vacation, sick time, and holidays.
- Committed to quality products and services.
- Great working environment and culture.
- Employee Appreciation Programs and Event.
Mitsubishi Power is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.
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