Job DescriptionObjective of the Job:This position is a liaison between the customer and the mill. This position is focused on Electrical Steels and responsible for explaining customer expectations to the mill as well as mill capabilities to the customer.
Duties and Responsibilities: 1) Ensure Safety, Environmental, Quality requirements and "where applicable" Responsible Steel requirements are followed.
2) Provide technical, products and quality assurance support for electrical OEM stamping facilities.
3) Ability to influence customer's willingness to trail product / process improvements.
4) Facilitate technical exchange meetings to promote understanding of electrical steels.
5) Work with cross function team to develop new materials and refine existing grades / process.
6) Manage outside processor quality and held inventory issues for assigned customers.
7) Provide mill operations with a thorough understanding of customer products and expectations.
8) Provide technical review and part-set up for new parts in IOM.
9) Responsible for identifying and communication product quality and customer satisfaction concerns to mill operations.
10) Provide resolution for customer product quality and customer satisfaction concerns.
11) Document customer negative, neutral and positive comments in Customer Feedback Reporting.
12) Be accountable for assigned customer base growth in accordance with profit and loss goals including internal/external rejects and non-prime generation.
13) Remain current on all relevant products, technology, customer and industry requirements and trends. Participate in industry groups and associations.
14) Perform all duties in the spirit of company culture and in accordance to legal, ethical and contractual practices.
Qualifications:1) Four-year technical degree and minimum of three years' relevant work experience in technical service related fields; relevant work experience in electricals steels is a plus. Or, minimum of seven years' relevant technical service industry work experience.
2) Thorough understanding of steel processes, melting, rolling and finishing of electrical steel products.
3) Knowledge of electrical steel specific applications and downstream processing.
4) Understanding of current market issues and trends as it related to the electrical steel industry.
5) Understanding of competitor's relative strengths and weakness.
6) Excellent written and oral communication skills; MS Office and presentation skills.
7) Effectively interpret financial information to make sound business decisions.
8) Demonstrated ability to proactively and positively accomplish multiple tasks simultaneously.
9) Ability to work in a self-directed fashion, drive, initiative, self-starter.
10) Effectively work with others in a collaborative environment and drive results.
11) Additional languages a plus.
Working Conditions and Physical Requirements:This position requires a flexible schedule. Hours could include overtime, nights and weekends as well as travel with little or no advance notice. This position requires the ability to work in hot/cold manufacturing environments.
Supervisory Responsibility:This position does not supervise others.
Company OverviewSince 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.
Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.
We are honored to have earned accolades and awards from well-regarded organizations, including the following:
- Ethisphere's World's Most Ethical Companies 2022, '23, '24
- Disability: IN's Best Places to Work for Disability Inclusion 2021, '22, '23, '24
- Human Rights Campaign Foundation's Equality 100 Award 2020, '21, '22, '23-24, '25
- Military Times' Best for Vets: Employers 2023, '24
Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel's success for over 100 years, and it remains critical to our company's success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit regarding collection of personal information and U. S. Steel's privacy practices.)
Competency SummaryAt U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:
Think: Think Critically and Drive Change
Lead: Develop Talent and Collaborate
Do: Empower Performance and Deliver Results
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