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Job Overview
This role leads the design, product development, and technical delivery of a key portfolio of customer engagement, personalization, and marketing technology (MarTech) capabilities within an Agile environment. The team is responsible for enabling scalable customer experiences through customer data platforms, audience segmentation, journey orchestration, personalization, experimentation, and digital engagement technologies that support customer acquisition, retention, and lifecycle management initiatives across the organization.
This position leads teams of over 20 full-time employees and contractors across product management, software development, architecture, and related disciplines. The role is distinguished by its responsibility for attracting, hiring, developing, and retaining a high-performing technical team while driving cloud-native platforms, distributed systems, customer data solutions, and modern digital experiences. Success is measured by timely delivery of product capabilities, team development, platform performance, operational excellence, and effective collaboration with business, product, and technology collaborators. The work directly impacts customer experience, business growth, and organizational capabilities through the delivery of scalable, data-driven engagement platforms and technology solutions.
Job Responsibilities:
- Lead technical product and engineering teams to deliver results through direction, feedback, and performance management across MarTech, customer engagement, data, cloud, and full stack product capabilities.
- Champion the responsible adoption of T-Mobile-approved AI tools and technologies across MarTech platforms to improve product delivery, engineering efficiency, customer personalization, campaign enablement, analytics, and operational scalability.
- Define and implement continuous improvement practices across technical subject areas and organizational processes, including Agile at scale, DevOps, CI/CD, observability, resiliency, security, compliance, performance optimization, cost awareness, and operational readiness.
- Lead all aspects of technical vendor relationships and partner with internal team members to incorporate feature and function requests into product releases for campaign orchestration, personalization, customer data, analytics integration, experimentation, and AI/ML-enabled engagement capabilities.
- Drive and maintain the current and future technical roadmap in collaboration with design and architecture teams, aligning platform direction, build-versus-buy decisions, technical debt management, APIs, event-driven integrations, AWS services, data pipelines, and customer journey capabilities to business priorities.
- Recruit and hire qualified managers and team members to strengthen product and project teams across product management, software development, architecture, platform engineering, data, analytics, and technical delivery rigors.
- Also responsible for other duties/projects as assigned by business management as needed.
Education and Work Experience:
- Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience. (Required)
- Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience. (Required)
- 7-10 years Relevant Product Management experience in an agile software product development environment. (Required)
- 2-4 years Experience in a leadership role. (Required)
- 2-4 years Experience leading teams of 5 or more resources in direct reporting relationship in a Product Management organization. (Preferred)
- Experience leveraging AI, automation, analytics, and/or emerging technologies to enhance product strategy, platform delivery, engineering productivity, customer personalization, campaign execution, or operational efficiency within a MarTech, digital, eCommerce, CRM, data, or enterprise technology environment. (Preferred)
Required Knowledge, Skills and Abilities:- People Management: Ability to lead, coach, develop, and retain high-performing product and engineering teams across product management, software development, architecture, platform, and technical delivery disciplines.
- Performance Management: Ability to set goals, lead performance, provide feedback, and drive accountability for managers, team members, and contractors responsible for technical product and engineering outcomes.
- Software Development Management: Ability to lead all aspects of software delivery for scalable technical platforms, including cloud-based services, APIs, event-driven systems, data pipelines, observability, resiliency, security, and operational readiness.
- Stakeholder Management: Ability to collaborate and influence across internal teams, external partners, vendors, architecture, engineering, marketing, legal, go-to-market, finance, and business stakeholders to align technical delivery with product outcomes.
- Backlog Management: Ability to handle and prioritize complex technical backlogs across MarTech, customer engagement, customer data, personalization, analytics, cloud, API, and integration capabilities.
- Agile Methodologies: Advanced ability to lead Agile product and engineering delivery practices across multi-functional teams, including roadmap execution, iterative delivery, continuous improvement, and alignment with DevOps and CI/CD practices.
- Technical Writing: Ability to create, review, and communicate clear technical product documentation, roadmap materials, feature requirements, architecture-aligned delivery plans, adoption materials, and stakeholder-facing updates.
- Strategic Thinking: Ability to shape current and future product roadmaps for a key product or limited product portfolio, incorporating customer engagement platforms, build-versus-buy considerations, technical debt, cost, performance, and platform scalability.
- Business Analysis: Ability to translate business objectives, customer engagement needs, vendor inputs, data insights, and technical feasibility into actionable product requirements and delivery priorities.
Preferred Knowledge, Skills and Abilities:- Engineering Management: Ability to partner across product, architecture, software development, platform, data, and cloud engineering teams to support delivery of scalable customer engagement and MarTech capabilities.
- Product Delivery: Ability to drive feature delivery, release readiness, adoption planning, technical dependency management, and measurable product outcomes across complex technical platforms.
- Vendor Management: Ability to evaluate technical vendor/platform relationships, including feature requests, integration needs, build-versus-buy inputs, and release alignment.
- Customer Delivery: Ability to connect product and engineering execution to customer experience outcomes across campaign orchestration, personalization, segmentation, journey orchestration, experimentation, and analytics capabilities.
- AI-Enabled Marketing Technology: Knowledge of AI-enabled product development, marketing technology platforms, data-driven personalization, experimentation, workflow automation, platform integrations, and responsible use of enterprise-approved AI tools to drive scalable business and customer outcomes.
Licenses and Certifications:
- Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
- Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes, may require up to 10% travel based on business needs.
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Compensation Range
Overland Park, KS: $161,100 - $218,000
Frisco, TX: $171,000 - $231,300
Bellevue, WA: $192,300 - $260,200
Total Target Cash Earnings Opportunity: $177,600 - $320,280
National Base Pay Range: $148,000 - $266,900
The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.
The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, ;paradox=1
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out ;br>
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling 1-. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
