The resource(s) covered under this SO will support the:
The Organizational Change Management Lead to help departmental stakeholders and key impacted users to prepare
for and implement OPAL related business process and systems changes within their departments.
Position overview / Statement of Work
The 6 Organizational Change Management Readiness Leads will each be responsible for working with an assigned
group of individual departments and their associated stakeholders to prepare them for the implementation of the
OPAL Project.
Work activities:
Throughout the OPAL Project, the Organizational Change Management Readiness Lead (OCM Readiness Lead) will:
Work with stakeholders to define, facilitate, track, & manage readiness activities;
Work with Change Management team to help ensure stakeholders are ready and able to embrace the new
technology and process capabilities;
Assess status and take key decisions with respect to readiness for capability deployments;
Work with individual department stakeholders to prepare for implementation of the new system;
Revise and identify configuration elements, integrations, & reporting for the new system, and make changes; and
Work with stakeholders to help drive standardization, and new process adoption within their departments.
Work with stakeholders to include key impacted users in departmental deployment related activities (i.e. process
and systems setup confirmation, testing, training, communications, conversion validation, etc.)
Skills/experience of the assigned staff:
Required
Knowledge of Full Systems Development Lifecycle (SDLC) from a change management perspective;
Ability to keep data confidential;
Strong problem solving and analytic skillsets;
Strong verbal and written communication skills with ability to create user and project documentation and
procedures, clearly and concisely;
Strong meeting facilitation and interviewing skills;
Meeting presentation skills;
Solid task assignment, coaching, and oversight expertise;
Ability to work well with individuals at all levels within and outside the organization; and
Experience creating communications content and delivering this content to impacted stakeholders
Highly Desired/Preferred
Organizational Change Management Education related to ERP Implementations
Workday Financials/Supply Chain Implementation experience or similar Software as a Service Solutions
Project Management Expertise with appropriate Project Management Institute Certifications
Large, Decentralized public sector industry-based experience
Local to the City of Philadelphia or local areas desired
Expected duration: Reporting to Project Manager Name (or his/her designee): 4 Months
