****PLEASE NOTE The rates may be negotiable based on experience, education, geographic location, and other factors..****
Tanium SME
Tanium Service Now, Strong troubleshooting skills in WindowsLinux Operating systems, VMWare, PS scripting
In-depth knowledge of Windows patch lifecycle and Microsoft update management
Experience with vulnerability management and compliance reporting.
Roles & Responsibilities
Design and optimize enterprise-wide patching strategies and maintenance windows.
Customize TANIUM Deploy packages and create scripts for advanced software rollout and patching logic.
Maintain and update patch source repositories, configuration baselines, and deployment templates.
Perform root cause analysis for persistent patching issues and automate resolution processes.
Develop dashboards and real-time metrics in TANIUM Performance and Reporting modules.
Collaborate with security teams for CVE-based remediation through TANIUM Comply.
Integrate TANIUM with other ITSM and security tools (e.g., ServiceNow, SCCM, SIEM) for seamless workflows.
Mentor and support junior engineers in patching operations and best practices.
Execute patch deployments across desktop and server environments using TANIUM Deploy.
Monitor patch compliance and remediation status using TANIUM Patch and TANIUM Comply.
Troubleshoot failed patches or deployments on endpoints and provide timely resolution.
Respond to and resolve service tickets related to patching, software distribution, and endpoint configuration.
Perform vulnerability scans with TANIUM Comply and assist in remediation tracking.
Run TANIUM Interact queries to validate system health, software versions, and patch status.
Follow change control processes and ensure documentation and approvals for patch schedules.
Escalate complex issues or recurring failures to L3 support with detailed incident documentation.
Coordinate with Vendor and complete necessary tasks that need vendor intervention
Generic Managerial Skills, If any
Self driven with the ability to work independently and with minimal supervision
Ability to work in US business hours (EST) 08:00 AM 05:00 PM EST (Mon Fri)
Ability to clearly communicate complex concepts to non technical audiences
Strong written communication skills for documentation & reports
Ability to act as a trusted advisor and subject matter authority within the organization
Strong analytical mindset for assessing complex problems and identifying root causes
Proactive identification of risks, gaps, and improvement opportunities
Ability to align platform capabilities with organizational security and operational goals
Ability to work effectively with vendors, partners, and internal stakeholders
Continuous improvement mindset focused on operational excellence
