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L1 Service Desk Support Engineer

TekShapers

Palmdale, California • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Desktop Support Engineer L1 - Remote US Only

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Platform Support Engineer

Acosta

Remote or Oregon • Today

Full-time

USD 90,000.00 - 92,000.00 per year

Senior Support Engineer, Identity Security - US

Cyera

Remote or New York, New York • Today

Full-time

Backup Engineer - L2/L3

HCLTech

Remote • 11d ago

Easy Apply

Full-time

$64,000 - $114,000

Senior Associate Support Engineer

Parachute Health

Remote • Today

Full-time

USD 60,000.00 - 105,000.00 per year

Job Details

Skills

Service Desk
L1 Support
ITSM
Troubleshooting
Windows
macOS
Office 365
VPN
TCP/IP
Wi-Fi
Ticketing
Incident Management

Summary

L1 Service Desk Support Engineer

6-12 months

Palmdale, CA

Key Skills: Service Desk, L1 Support, ITSM, Troubleshooting, Windows, macOS, Office 365, VPN, TCP/IP, Wi-Fi, Ticketing, Incident Management

Key Responsibilities:

Handle user requests via phone, chat, and email.
Log, categorize, and track tickets using ITSM tools.
Troubleshoot Windows/macOS, Office applications, VPN, printers, Wi-Fi, and basic networking issues.
Escalate complex issues to L2/L3 teams.
Document troubleshooting steps and maintain knowledge articles.

Required Skills:

2–4 years of IT Service Desk / Technical Support experience.
Strong communication and customer-service skills.
Basic knowledge of Windows, macOS, Office 365, TCP/IP, Wi-Fi, and VPN.
ITIL Foundation or CompTIA A+ preferred.

Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10335759
Position Id: 30034-17456-1790785998
Posted 2 days ago

Fitment

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Job Poster

Recruiter @ TekShapers

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Job Details

Skills

Service Desk
L1 Support
ITSM
Troubleshooting
Windows
macOS
Office 365
VPN
TCP/IP
Wi-Fi
Ticketing
Incident Management

Summary

L1 Service Desk Support Engineer

6-12 months

Palmdale, CA

Key Skills: Service Desk, L1 Support, ITSM, Troubleshooting, Windows, macOS, Office 365, VPN, TCP/IP, Wi-Fi, Ticketing, Incident Management

Key Responsibilities:

Handle user requests via phone, chat, and email.
Log, categorize, and track tickets using ITSM tools.
Troubleshoot Windows/macOS, Office applications, VPN, printers, Wi-Fi, and basic networking issues.
Escalate complex issues to L2/L3 teams.
Document troubleshooting steps and maintain knowledge articles.

Required Skills:

2–4 years of IT Service Desk / Technical Support experience.
Strong communication and customer-service skills.
Basic knowledge of Windows, macOS, Office 365, TCP/IP, Wi-Fi, and VPN.
ITIL Foundation or CompTIA A+ preferred.

Dice Id: 10335759
Position Id: 30034-17456-1790785998
Posted 2 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Job Poster

Recruiter @ TekShapers

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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