Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
- Position will serve as a primary point of contact for urgent operational needs, ensuring the timely delivery of results and directly impacting patient care by reducing turnaround time for clinical sign-out. This individual will monitor, troubleshoot, and optimize clinical bioinformatics workflows, maintain infrastructure and server operability, and collaborate closely with laboratory staff, pathologists, and IT teams to support high-quality, high-throughput molecular diagnostics.
Responsibilities:
- Act as the initial point person for daily operational issues affecting PCDclinical assays
- Troubleshoot and resolve pipeline, server, and assay-related issues that could delay clinical result delivery
- Ensure operability of machines, servers, and storage systems integral to clinical bioinformatics workflows
- Serve as the primary technical contact for internal and external IT ticketing systems, escalating issues as needed
- Identify inefficiencies and implement improvements to enhance turnaround time and result accuracy
- Collaborate with staff to streamline assay workflows and integrate updated tools
- Monitors and maintains the laboratory quality control indicators to conform to all accreditation agencies.
- Assists the supervisor in specified activities that ensure laboratory compliance with all accreditation agencies.
Education or Equivalent Experience:
- Bachelor of Arts or Science (Required) with Education Specialization:
Bioinformatics, Computer Science, Biology or a related field.
Equivalent Experience:
And 1+ years Relevant experience in bioinformatics, computational biology, computer science, or related fields required. Genomics data analysis experience preferred. - Master of Arts or Science (Preferred) with Education Specialization:
Bioinformatics, Computer Science, Biology or a related field.
Equivalent Experience:
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
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