MICRO CENTER is the nation?s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.
Joining Micro Center means more than working in retail?it?s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.
At Micro Center, Passion, Energy, and Commitment aren?t just words?they?re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.
About The Role
We are currently seeking a self-motivated, results-oriented APPLE CHAMPION. At Micro Center, our core promise is to take care of our associates and customers?a commitment that continues to drive our success. If you?re energized by innovation and excited to lead in an environment centered on the future of AI, robotics, and next-generation technology, this is your opportunity to grow your career at the intersection of retail and innovation.
What You\'ll Do
- Identify, diagnose, and document hardware failure or software problems on Apple electronics
- Provide timely, complete, and accurate information directly to customers via face-to-face, telephone or email communication for estimate approval and customer unit repair
- Consistently achieve productivity, customer satisfaction, and sales attachment goals of the service repair shop
- Complete all service system transactions accurately
- Understand and utilize technical manuals and support resources
- Keep up-to-date on retail products and current technologies
- Maintain appropriate technical certifications (CompTIA A+, ACMT, ACiT) to enable proper service of products as required by ASP partners
- Maintain the department by ensuring a clean work area, tracking inventory, stocking and replenishing products and participating in merchandising activities
- Support store operations by maintaining loss prevention awareness, assisting with Service Department activities, and helping to prepare for physical inventory
- Manage Apple appointment scheduler and update it weekly
- Update and maintain the Apple AST server
- Primary trainer for Apprentice technicians looking to obtain ACMT & ACiT certifications
- Provide weekly reporting on current customer satisfaction and product summary scores
- Perform other duties and tasks as assigned
What We\'re Looking For
- High School diploma or equivalent required
- Proficiency in Microsoft Office
- CompTIA A+, ACMT, & ACiT certifications required
- One year computer service repair or technical customer service experience, preferably in a production-oriented service environment
- Ability to communicate professionally in person, via telephone, and in writing and provide regular updates on customer work orders
- Ability to handle multiple customer issues and tasks simultaneously
- Physical requirements: able to lift up to 50 lbs., stand for prolonged periods of time
- Shifts will include hours before and after the store is open to the public and may include mornings, nights, weekends, and holidays
Benefits That Support Your Growth and Well?Being
At Micro Center, we?re committed to taking care of our associates so they can thrive?both at work and in life. Our comprehensive benefits package includes:
- Medical, Dental & Vision Coverage for regular full?time associates
- Competitive Employee Discount, including our Friends & Family Discount Program
- Tuition Reimbursement and Education Savings Opportunities to support continuous learning
- Paid Time Off for regular associates to rest, recharge, and take care of what matters most
- 401(k) Retirement Plan with Company Match to help you plan for the future
- Industry?Leading Vendor and Company Training to build your skills and product expertise
- Clear Career Growth and Advancement Opportunities across the organization
Why Micro Center
Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades?and it?s what makes Micro Center a truly exceptional place to build your career.
Micro Center is an Equal Opportunity Employer.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.
