Job Title: Junior ServiceNow QA Engineer – ATF
Job Location: Phoenix, AZ | Onsite
Description:
AgreeYa is global Integrator and seeking a Junior ServiceNow QA Engineer with hands-on experience in ServiceNow Automated Test Framework (ATF) and a good understanding of ServiceNow platform functionality. The candidate will be responsible for designing, executing, and maintaining manual and automated test cases to validate ServiceNow configurations, workflows, integrations, and application functionality.
Key Responsibilities
- Develop, execute, and maintain automated test cases and test suites using ServiceNow ATF.
- Perform functional, regression, integration, smoke, and end-to-end testing of ServiceNow applications.
- Test ServiceNow workflows, catalog items, UI policies, business rules, scripts, forms, and configurations.
- Execute automated regression tests for ServiceNow releases, enhancements, patches, and upgrades.
- Validate core ITSM processes, including Incident, Problem, Change, and Service Request Management.
- Assist with testing of ITAM, ITOM, CMDB, Discovery, and other ServiceNow modules based on project requirements.
- Create test scenarios, test cases, test data, and document test execution results.
- Identify, document, and track defects using tools such as JIRA or ServiceNow.
- Perform basic REST API testing using Postman and validate integration results.
- Work closely with developers and business analysts to understand user stories, acceptance criteria, and functional requirements.
- Participate in Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.
- Support SIT, UAT, and regression testing during ServiceNow releases.
- Troubleshoot failed ATF test cases and help maintain reusable automated regression suites.
Required Skills
- Hands-on experience with ServiceNow Automated Test Framework (ATF).
- Experience in ServiceNow functional and regression testing.
- Good understanding of ServiceNow ITSM modules.
- Exposure to ITOM, ITAM, CMDB, or Service Catalog is preferred.
- Ability to create and execute manual and automated test cases.
- Understanding of ServiceNow workflows, forms, catalog items, UI policies, and platform configurations.
- Familiarity with defect tracking tools such as JIRA.
Education Required:
- Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent practical experience.
AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at for more information.
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our .
