Job DescriptionJoining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
The U.S. Consumer Services and Membership Digital Experiences Technology team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), marketing and advertising technology, enterprise communications, travel and lifestyle, and dining technology. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
We're looking for an experienced Staff Engineer to work on the mobile payments solutions that will be used by tens of millions of cardholders around the world. We want someone who is super creative and enjoys solving tough problems. You should be able to come up with brilliant solutions that no one else can, and be obsessive about UI/UX design and user experience.
You'll be part of the Digital Payments Engineering team whose mandate is to develop new products and platforms for American Express customers. Payments Engineering's aim is to build interactive experiences at all touch points of a consumer's journey whether before, at, or after the time of purchase. The products will range from new payment vehicles and partnerships with other payment entities to interactive web experiences.
Staff Software Engineer leads the design and implementation of scalable software solutions, provides technical mentorship, oversees platform integration and maintenance, conducts design reviews, collaborates with cross-functional teams, and optimizes development processes to ensure high-quality, reliable, and efficient software systems.
ResponsibilitiesLeads, mentors, and coaches Senior Software Engineers and teams, fostering a culture of excellence, continuous professional growth, and knowledge sharing within the Software Engineering community
Directs and leads the design and implementation of scalable software solutions, ensuring robust architecture, code quality, and alignment with business objectives
Provides technical mentorship to Software Engineers at various levels, fostering best practices in coding, design patterns, and software development methodologies
Oversees the integration and maintenance of new and existing platform components, ensuring optimal performance, reliability, and scalability of software systems
Conducts detailed design reviews and code inspections, offering constructive feedback to uphold high coding standards and architectural integrity
Collaborates with cross-functional teams to define technical requirements, develop implementation strategies, and ensure seamless integration of complex software projects
Monitors and optimizes software development processes, ensuring adherence to project schedules, sprint goals, and best practices in continuous integration and continuous deployment
Ensures the health and quality of the code across the portfolio, including leading source control management, functional testing, and integrating with continuous integration/continuous deployment tools
Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
Partner across Digital Payments and dependent technology organizations to resolve complex integration and platform dependencies.
Help define the architecture required for emerging payment experiences, including next-generation wallet capabilities and agentic/digital commerce.
QualificationsEducation Qualifications:Bachelor's degree in Computer Science, Engineering, or comparable experience; advanced degree preferred.
Technical Qualifications:- Deep knowledge of distributed and multi-tiered systems, algorithms, NoSQL and relational databases.
- Strong knowledge of designing and operating highly available, fault-tolerant, scalable systems at global enterprise scale.
- Strong knowledge of enterprise-grade application programming interfaces and modern integration patterns, including REST, JSON, and related technologies.
- Knowledge of the tools and engineering practices used to plan, design, build, test, deploy, observe, and maintain enterprise applications.
- Strong understanding of modern software architecture, cloud platforms, continuous integration/continuous deployment, observability, resiliency, security, and automated testing.
- Ability to evaluate architectural tradeoffs and make technical decisions involving performance, scalability, reliability, security, maintainability, and cost.
Work Experience:- Significant software engineering experience, including experience designing and implementing large-scale, distributed software systems.
- Demonstrated experience providing technical leadership across multiple engineering teams and complex technology domains.
- Experience establishing architecture and technical direction for business-critical platforms and influencing engineering decisions across organizational boundaries.
- Experience with modern programming languages, software development methodologies, frameworks, engineering tools, and Software Development Life Cycle practices.
- Experience designing and operating cloud-based platforms and modern distributed architectures.
- Experience leading modernization and engineering-excellence initiatives across complex technology environments.
- Demonstrated experience mentoring Senior Engineers and developing technical talent.
- Strong communication skills with the ability to communicate complex technical concepts and architectural decisions to engineering, product, business, and senior technology stakeholders.
Preferred Experience:
- Experience building high-volume, highly available payments, financial services, digital commerce, or similarly regulated transaction-processing platforms.
- Experience with Digital Wallets, tokenization, payment networks, mobile payments, authentication, or partner integrations.
- Experience modernizing large-scale platforms while maintaining availability and business continuity.
- Experience defining reusable architecture patterns and engineering standards across multiple teams.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
