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Traveling Help Desk Support - Tier 2

Dale Workforce Solutions

Plainview, New York • Today

Easy Apply

Contract

$25 - $30

Help Desk Coordinator II

RealPage Inc.

Remote or South Carolina • Today

Full-time

USD 17.84 - 30.43 per hour

Desktop Support Technician, Level 2

MUFG

New York, New York • Today

Full-time

USD 94,000.00 - 158,000.00 per year

^ Level 2 - Desk Side Engineer 6439363

Accenture LLP

New York, New York • Today

Full-time

USD 26.30 - 36.30 per hour

Help Desk Technician II

IDEMIA

Remote or Minnesota • Today

Full-time

Tier 1 Support Analyst

Gridiron IT Solutions

Remote • 28d ago

Easy Apply

Full-time

$35 - $45

Job Details

Skills

HELP DESK
TECHNICAL SUPPORT
IT SUPPORT
DESKTOP SUPPORT
TROUBLESHOOTING
ACTIVE DIRECTORY
OFFICE 365
O365
WINDOWS
SOFTWARE
HARDWARE
COMPTIA
A+
LEVEL 2
LEVEL II
TIER 2
TIER II
LEVEL TWO
TIER TWO
LEVEL 3
LEVEL III
TIER III

Summary

Client: healthcare company
Job: Traveling Help Desk Support - Tier 2
Duration: 3-month with high likelihood of extension
Location: Plainview, NY (traveling to nearby locations, mileage and gas reimbursed)
Pay: $30-$35/hr W2

Key Responsibilities

Provide Level 2 technical support for end users by responding to help desk requests via phone, email, chat, or ticketing system.
Troubleshoot and resolve hardware, software, operating system, and basic network connectivity issues in a timely manner.
Log, track, and document incidents and service requests in a ticketing system (e.g., ServiceNow), ensuring accurate updates and resolution notes.
Escalate complex issues to senior technical teams when necessary while maintaining ownership of the ticket through resolution.
Install, configure, and support desktops, laptops, mobile devices, printers, and other end-user hardware.
Assist with user onboarding and offboarding, including provisioning equipment, setting up user accounts, and configuring system access.
Provide remote and in-person "white glove” support to ensure a seamless technology experience for end users.
Support common enterprise applications such as Microsoft Office 365 and other business tools.
Collaborate with IT team members to identify recurring technical issues and contribute to long-term solutions.
Maintain documentation and knowledge base articles for frequently occurring issues.

Qualifications

High school diploma or equivalent required; associate's or bachelor's degree in IT or related field preferred.
1–3+ years of experience in a Help Desk, Service Desk, Desktop Support, or IT Support role.
Strong troubleshooting skills across Windows environments, hardware devices, and common software applications.
Experience using ticketing systems such as ServiceNow, Jira, Zendesk, or similar ITSM platforms.
Excellent customer service and communication skills with the ability to support non-technical users.
Experience providing both remote and onsite technical support.
Ability to manage multiple support requests in a fast-paced environment.
CompTIA A+ certification or equivalent technical certification.

Preferred Skills

Experience with Active Directory, user account management, and permissions.
Knowledge of Office 365 / Microsoft 365 administration.
Basic understanding of networking concepts (DNS, DHCP, VPN connectivity).
Experience supporting mobile devices and endpoint management tools.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91129433
Position Id: 26-00605
Posted 2 hours ago

Fitment

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Job Details

Skills

HELP DESK
TECHNICAL SUPPORT
IT SUPPORT
DESKTOP SUPPORT
TROUBLESHOOTING
ACTIVE DIRECTORY
OFFICE 365
O365
WINDOWS
SOFTWARE
HARDWARE
COMPTIA
A+
LEVEL 2
LEVEL II
TIER 2
TIER II
LEVEL TWO
TIER TWO
LEVEL 3
LEVEL III
TIER III

Summary

Key Responsibilities

Provide Level 2 technical support for end users by responding to help desk requests via phone, email, chat, or ticketing system.
Troubleshoot and resolve hardware, software, operating system, and basic network connectivity issues in a timely manner.
Log, track, and document incidents and service requests in a ticketing system (e.g., ServiceNow), ensuring accurate updates and resolution notes.
Escalate complex issues to senior technical teams when necessary while maintaining ownership of the ticket through resolution.
Install, configure, and support desktops, laptops, mobile devices, printers, and other end-user hardware.
Assist with user onboarding and offboarding, including provisioning equipment, setting up user accounts, and configuring system access.
Provide remote and in-person "white glove” support to ensure a seamless technology experience for end users.
Support common enterprise applications such as Microsoft Office 365 and other business tools.
Collaborate with IT team members to identify recurring technical issues and contribute to long-term solutions.
Maintain documentation and knowledge base articles for frequently occurring issues.

Qualifications

High school diploma or equivalent required; associate's or bachelor's degree in IT or related field preferred.
1–3+ years of experience in a Help Desk, Service Desk, Desktop Support, or IT Support role.
Strong troubleshooting skills across Windows environments, hardware devices, and common software applications.
Experience using ticketing systems such as ServiceNow, Jira, Zendesk, or similar ITSM platforms.
Excellent customer service and communication skills with the ability to support non-technical users.
Experience providing both remote and onsite technical support.
Ability to manage multiple support requests in a fast-paced environment.
CompTIA A+ certification or equivalent technical certification.

Preferred Skills

Experience with Active Directory, user account management, and permissions.
Knowledge of Office 365 / Microsoft 365 administration.
Basic understanding of networking concepts (DNS, DHCP, VPN connectivity).
Experience supporting mobile devices and endpoint management tools.

Dice Id: 91129433
Position Id: 26-00605
Posted 2 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Specialist

Plainview, New York

•

Today

Easy Apply

Contract

$25 - $30

Helpdesk Technician

Commack, New York

•

Today

Full-time

USD 50,000.00 - 65,000.00 per year

Technology Support Analyst I

New York, New York

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Today

Full-time

USD 67,000.00 - 92,000.00 per year

Helpdesk Support Technician

New York, New York

•

Today

Full-time

USD 71,518.76 - 83,329.20 per year