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Traveling Help Desk Support - Tier 2

Dale Workforce Solutions

Plainview, New York • 4d ago

Easy Apply

Contract

Depends on Experience

Tier 2 Helpdesk Analyst

CACI International, Inc.

Remote • Today

Full-time

USD 63,300.00 - 129,700.00 per year

Help Desk Technician (College Aide II)

City of New York

New York, New York • Today

Part-time

USD 20.00 - 30.00 per hour

Level 2 Help Desk

Robert Half

New York, New York • Today

Easy Apply

Contract

Tech Support Agent II

Kforce Technology Staffing

Remote or Dallas, Texas • Today

Contract

$23 - $28 hourly

Technical Helpdesk & Network Remote Support Agent II

Computer Task Group, Inc

Remote • Today

Full-time

USD 22.14 per hour

2nd Shift Help Desk Support

Sentinel Technologies

Remote or Downers Grove, Illinois • Today

Full-time

Compensation information provided in the description

Desktop Support Technician, Level 2

MUFG

New York, New York • Today

Full-time

USD 94,000.00 - 158,000.00 per year

Support Analyst Tier 1

iSpace, Inc

Remote • 3d ago

Easy Apply

Contract

30+

Job Details

Skills

HELP DESK
TECHNICAL SUPPORT
IT SUPPORT
DESKTOP SUPPORT
TROUBLESHOOTING
ACTIVE DIRECTORY
OFFICE 365
O365
WINDOWS
SOFTWARE
HARDWARE
COMPTIA
A+
LEVEL 2
LEVEL II
TIER 2
TIER II
LEVEL TWO
TIER TWO
LEVEL 3
LEVEL III
TIER III

Summary

Client: healthcare company
Job: Traveling Help Desk Support - Tier 2
Duration: 3-month with high likelihood of extension
Location: Plainview, NY (traveling to nearby locations, mileage and gas reimbursed)
Pay: $30-$35/hr W2

Key Responsibilities

Provide Level 2 technical support for end users by responding to help desk requests via phone, email, chat, or ticketing system.
Troubleshoot and resolve hardware, software, operating system, and basic network connectivity issues in a timely manner.
Log, track, and document incidents and service requests in a ticketing system (e.g., ServiceNow), ensuring accurate updates and resolution notes.
Escalate complex issues to senior technical teams when necessary while maintaining ownership of the ticket through resolution.
Install, configure, and support desktops, laptops, mobile devices, printers, and other end-user hardware.
Assist with user onboarding and offboarding, including provisioning equipment, setting up user accounts, and configuring system access.
Provide remote and in-person "white glove” support to ensure a seamless technology experience for end users.
Support common enterprise applications such as Microsoft Office 365 and other business tools.
Collaborate with IT team members to identify recurring technical issues and contribute to long-term solutions.
Maintain documentation and knowledge base articles for frequently occurring issues.

Qualifications

High school diploma or equivalent required; associate's or bachelor's degree in IT or related field preferred.
1–3+ years of experience in a Help Desk, Service Desk, Desktop Support, or IT Support role.
Strong troubleshooting skills across Windows environments, hardware devices, and common software applications.
Experience using ticketing systems such as ServiceNow, Jira, Zendesk, or similar ITSM platforms.
Excellent customer service and communication skills with the ability to support non-technical users.
Experience providing both remote and onsite technical support.
Ability to manage multiple support requests in a fast-paced environment.
CompTIA A+ certification or equivalent technical certification.

Preferred Skills

Experience with Active Directory, user account management, and permissions.
Knowledge of Office 365 / Microsoft 365 administration.
Basic understanding of networking concepts (DNS, DHCP, VPN connectivity).
Experience supporting mobile devices and endpoint management tools.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91129433
Position Id: 26-00605
Posted 30+ days ago

Fitment

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Description We are looking for a Level 2 Help Desk specialist to provide hands-on technical support for a retail organization in New York, New York. This Contract position focuses on resolving escalated end-user issues across desktop, mobile, and endpoint environments while delivering a high level of customer service. The role also supports device management, documentation improvement, and collaboration with internal teams to strengthen support processes and workplace technology operations. Res

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Description We are looking for a Help Desk/Desktop Support Analyst to support daily technical operations for end users in Brooklyn, New York. This Long-term Contract position is ideal for someone who enjoys solving hardware and software issues, preparing equipment for new users, and delivering responsive desktop support in a fast-paced telecom services environment. The person in this role will handle a wide range of technical requests, maintain reliable workstation performance, and help ensure e

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Senior IT Help Desk / Desktop Support Specialist (L2/L3)

Hackensack, New Jersey

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Job Description Senior IT Help Desk / Desktop Support Specialist (L2/L3) Job Title: Senior IT Help Desk / Desktop Support Specialist Experience: 510 Years Location: Hackensack, NJ (Onsite) Certification: CompTIA A+ Ticketing System: Jira Service Management Preferred; Similar ITSM Tools Accepted Job Summary We are seeking an experienced IT Help Desk / Desktop Support Specialist with 510 years of hands-on experience providing technical support in an enterprise IT environment. The ideal candidate

Easy Apply

Full-time, Third Party

Depends on Experience

Job Details

Skills

HELP DESK
TECHNICAL SUPPORT
IT SUPPORT
DESKTOP SUPPORT
TROUBLESHOOTING
ACTIVE DIRECTORY
OFFICE 365
O365
WINDOWS
SOFTWARE
HARDWARE
COMPTIA
A+
LEVEL 2
LEVEL II
TIER 2
TIER II
LEVEL TWO
TIER TWO
LEVEL 3
LEVEL III
TIER III

Summary

Key Responsibilities

Provide Level 2 technical support for end users by responding to help desk requests via phone, email, chat, or ticketing system.
Troubleshoot and resolve hardware, software, operating system, and basic network connectivity issues in a timely manner.
Log, track, and document incidents and service requests in a ticketing system (e.g., ServiceNow), ensuring accurate updates and resolution notes.
Escalate complex issues to senior technical teams when necessary while maintaining ownership of the ticket through resolution.
Install, configure, and support desktops, laptops, mobile devices, printers, and other end-user hardware.
Assist with user onboarding and offboarding, including provisioning equipment, setting up user accounts, and configuring system access.
Provide remote and in-person "white glove” support to ensure a seamless technology experience for end users.
Support common enterprise applications such as Microsoft Office 365 and other business tools.
Collaborate with IT team members to identify recurring technical issues and contribute to long-term solutions.
Maintain documentation and knowledge base articles for frequently occurring issues.

Qualifications

High school diploma or equivalent required; associate's or bachelor's degree in IT or related field preferred.
1–3+ years of experience in a Help Desk, Service Desk, Desktop Support, or IT Support role.
Strong troubleshooting skills across Windows environments, hardware devices, and common software applications.
Experience using ticketing systems such as ServiceNow, Jira, Zendesk, or similar ITSM platforms.
Excellent customer service and communication skills with the ability to support non-technical users.
Experience providing both remote and onsite technical support.
Ability to manage multiple support requests in a fast-paced environment.
CompTIA A+ certification or equivalent technical certification.

Preferred Skills

Experience with Active Directory, user account management, and permissions.
Knowledge of Office 365 / Microsoft 365 administration.
Basic understanding of networking concepts (DNS, DHCP, VPN connectivity).
Experience supporting mobile devices and endpoint management tools.

Dice Id: 91129433
Position Id: 26-00605
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Level 2 Help Desk

New York, New York

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Today

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Senior IT Support Specialist

Mount Vernon, New York

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Today

Easy Apply

Full-time

USD 31.66 - 36.66 per hour

Help Desk/Desktop Support Analyst

Brooklyn, New York

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USD 27.71 - 32.09 per hour

Senior IT Help Desk / Desktop Support Specialist (L2/L3)

Hackensack, New Jersey

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8d ago

Easy Apply

Full-time, Third Party

Depends on Experience