What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.
“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.
The Hexaware Advantage: Your Workplace Benefits
· Excellent Health benefits with low-cost employee premium.
· Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
· Unlimited training and upskilling opportunities through Udemy and Hexavarsity
Who we are?
At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.
At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology.
We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.
What would you do?
Job Title: Beam Monitoring Support/ Applications Support Analyst
Location: Plano, TX (5 day onsite 24x7 Rotational Shift)
Job Description:
The L1.5 /L2 Enterprise Applications Support Analyst plays a critical role in maintaining the stability, reliability, and performance of key business and financial applications.
This role bridges business and technology—working closely with finance, operations, and IT teams to ensure seamless functioning of enterprise systems through effective incident resolution, system monitoring, root cause analysis, and process improvement.
This position supports core financial and business applications which are Client in House developed related to procurement, billing, and treasury systems within a controlled ITIL-based environment.
Key Responsibilities:
Application Support (L2 Operations)
• Provide Level 2 technical and functional support for enterprise financial and business applications presently used by Client
• Investigate and resolve incidents escalated from L1 support, ensuring SLA adherence.
• Perform in-depth analysis of recurring issues and drive permanent fixes in coordination with development and infrastructure teams.
• Monitor critical batch jobs, integrations, and system interfaces (e.g., Control-M, Autosys, Mainframe).
• Perform system health checks and validate end-to-end workflows after releases, patches, or upgrades.
Incident & Problem Management:
• Log, track, and manage tickets through ITSM tools (ServiceNow, Jira Service Management).
• Conduct root cause analysis (RCA) for incidents and document resolutions for the knowledge base.
• Collaborate with vendors or L3 application teams for bug resolution and change implementation.
• Knowledge Base Article to update and Review created by L3 or application development teams for resolution of the incident/.
Change & Release Management
• Participate in change review boards (CAB) and validate deployments in test/UAT environments.
• Support regression and user acceptance testing (UAT) for releases, patches, and updates.
• Maintain detailed change documentation and ensure compliance with audit standards.
Business & Process Support:
• Support month-end, quarter-end, and year-end close cycles with application monitoring and validation.
• Provide Tools usage information to Application support level L3 as and when required.
Monitoring & Reporting:
• Proactively monitor key business processes, interfaces, and scheduled jobs to prevent service disruptions.
• Generate daily/weekly status reports and track open issues, RCA status, and improvement actions.
• Contribute to continuous improvement by identifying automation or process optimization opportunities.
Experience:
• Experience in L2 enterprise application support within the financial services or banking domain.
• Exposure to ITIL processes and service management principles.
Technical Proficiency:
• Enterprise Monitoring Tools: Dynatrace, Elastic Search Service.
• Job Scheduling Tools: Control-M, Autosys Level 2 Knowledge.
• ITSM Tools: ServiceNow, Remedy, Jira Service Desk.
• Query Skills: SQL Query Understanding.
• Cloud/Integration Exposure: AWS, or middleware systems.
• Log Search and Reporting : Kibana Logs, Splunk Query Understanding/Dashboards to Trace root the application Logs
• Must Supported on Unix Servers command line execution
Soft Skills:
• Strong analytical and problem-solving skills with a detail-oriented mindset.
• Excellent verbal and written communication for business and technical discussions.
• Ability to manage time efficiently and perform under pressure during financial close cycles.
• Team player with strong collaboration and customer engagement skills.
What you’ll get from us:
Insert employee benefits here e.g.:
• Competitive Salary
• Company Pension Scheme
• Comprehensive Health Insurance
• Flexible Work Hours and Hybrid Work Options
• XX days paid annual holidays + public holidays.
• Professional Development and Training Opportunities
• Employee Assistance Program (EAP)
• Diversity, Equity, and Inclusion Initiatives
• Company Events and Team-Building Activities
Equal Opportunities Employer:
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.
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