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*ROLE : DATABRICKS PLATFORM ENGINEER*
*Location:* Onsite – Plano, TX / Middletown, NJ / Alpharetta, GA
*Overview:*
Tier-1 support org seeking *Databricks Platform Engineer* as primary engineering support for enterprise customers. Troubleshoot, isolate & resolve issues before escalating to Tier-2 / Databricks Support. Customer-facing + technical troubleshooting role.
*Daily Responsibilities:*
- Primary technical POC for customer-reported platform/app issues
- Engage with customers to understand business impact
- Troubleshoot infra, app & platform issues via RCA
- Investigate logs, error messages, monitoring tools
- Resolve Tier-1 incidents independently
- Escalate complex issues to Tier-2 / Databricks Support with detailed docs
- Document RCA & resolution in incident management system
- Track cases, maintain customer communication
- Collaborate with eng, ops, product teams
- Identify trends & recommend process improvements
*Required Qualifications:*
- 5-8 yrs in tech support / systems eng / prod support / SRE / app support
- Exp troubleshooting enterprise software / cloud platforms
- Strong analytical, problem-solving, customer-first mindset
- Ticketing systems: ServiceNow, Jira Service Management
- System logs, monitoring tools, troubleshooting methodologies
*Technical Must-Haves:*
- *Databricks Platform Support/Admin - MANDATORY*
- Databricks Notebooks, Clusters, Jobs, SQL Warehouses, Workspace Admin
- Troubleshooting Spark job failures / distributed computing
- SQL - mandatory for investigating issues
- Cloud: Azure / AWS / Google Cloud Platform (any one)
- Monitoring: Splunk, Grafana, Datadog, Azure Monitor
- Networking basics, Auth, Identity Management
- Linux & CLI troubleshooting
- SaaS / cloud-native apps support
- ITIL / ITSM - plus
SSTech LLC specializes in IT consulting, focusing on understanding client needs and providing skilled professionals to meet those requirements. Whether it’s through project-based consulting, staff augmentation, or full-scale IT solutions, the firm likely works closely with clients to identify technology gaps and deliver the right talent and expertise.
SSTech LLC is a dynamic and rapidly growing IT staffing and consulting firm headquartered in Irving, TX. With years of experience in the industry, we specialize in delivering innovative technology solutions and augmenting our clients’ IT teams with top-tier professionals. We pride ourselves on our commitment to integrity, honesty, and excellence in service.
Founded on the core values of integrity, technological insight, and customer satisfaction, SSTech LLC has built a reputation for providing reliable, high-quality IT staffing solutions. Our team works closely with clients to understand their unique needs and ensure that the right talent is deployed at the right time, empowering businesses to achieve their technology goals.Whether you’re looking to expand your IT staff, implement a cutting-edge technology solution, or need specialized expertise for a critical project, SSTech LLC is your trusted partner in success
SSTech LLC provides premier IT staffing services designed to help businesses develop and deploy innovative IT solutions that reduce costs and enhance performance across large enterprises worldwide. Our primary focus is on building mission-critical business applications engineered for optimal performance, scalability, and reliability.
With a deep understanding of the complexities facing modern enterprises, SSTech LLC ensures that our IT solutions not only meet the current needs of our clients but are also flexible and scalable to adapt to future demands. We specialize in delivering high-performance systems that are built to scale predictably, while maintaining the highest levels of reliability, security, and efficiency.
Whether you’re looking to streamline operations, enhance productivity, or develop cutting-edge applications, SSTech LLC is your trusted partner for building technology solutions that power business success on a global scale.
We are driven by core value and we are confident that when you select us as your IT Business Solutions Partner, we help businesses to move forward , faster by combining deep industry experience and frictionless technology delivery. Businesses today require transformational change at a scale and speed that defies traditional ways of working. We spark change through our digital transformation hub that delivers deep digital engineering and industry expertise through client-specific and integrated agile scrum teams.The SSTech LLC team is focused on delivering customer satisfaction by providing world-class IT services to the dynamic and developing high-technology market
SSTech LLC is a dynamic and fast growing company with headquarters in Dallas, Texas, USA. Through close relationships with partners , SSTech LLC has an extended presence in India.
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