Job DescriptionAssume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
As a Lead Site Reliability Engineering at JPMorgan Chase within the Chief Technology Office, Identity & Access Management team, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team's strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.
Job responsibilities
- Lead SRE practices that balance delivery speed, efficiency, and system stability
- Partner with engineering peers and senior stakeholders to drive strong, shared outcomes
- Scale SRE adoption across application and platform teams
- Set reliability expectations and show progress through stability and reliability metrics
- Run blameless, data-driven post-incident reviews and regular debriefs to turn lessons into improvements
- Build a continuous-improvement culture by gathering feedback and improving the customer experience
- Coach entry- to mid-level engineers and promote knowledge sharing through internal forums and communities
- Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills
- Formal training or certification in software engineering concepts plus 5+ years of applied experience
- Advanced knowledge of SRE principles and a track record of implementing SRE across application and platform teams while avoiding common pitfalls
- Experience leading technologists to manage and resolve complex technology issues at a firmwide level
- Ability to influence team culture by championing innovation and driving change
- Experience hiring, developing, and recognizing talent
- Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab, Terraform)
- Experience with containers and orchestration (e.g., Docker, Kubernetes, ECS)
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
- Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
Preferred qualifications, capabilities, and skills
- Ability to code, troubleshoot, and demonstrate strong data fluency
- Strong troubleshooting skills across common networking technologies and issues
- Proficiency in at least one programming language (preferred: JavaScript, Go, Python)
- Working knowledge of modern service and integration patterns, including GraphQL fundamentals, event-driven architecture (Kafka or equivalent), and observability/telemetry with OpenTelemetry
- Strong understanding of OS platforms and distributed architecture
About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Never miss an opportunity! Create an alert based on the job you applied for.