Job DescriptionBecome a member of a team where you can contribute significantly to shaping the future of a world-renowned and influential company. Among top performers, you can make a direct and meaningful impact.
As a Senior Lead Infrastructure Engineer at JPMorganChase within the Corporate Sector - Infrastructure Platforms, you exhibit both depth and breadth of knowledge regarding software, applications, and technical processes across multiple technical disciplines. You also have a specialization in a specific domain within infrastructure engineering to drive programs or initiatives consisting of multiple technologies and applications.
Job responsibilities- Applies deep technical expertise and problem-solving methodologies focused on analyzing complex data and systems, anticipating issues, and finding ways to mitigate risk
- Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes
- Be responsible for infrastructure engineering in accordance with business requirements
- Executes work according to compliance standards, risk and security, and business objectives
- Own end-to-end problem detection, resolution, and prevention; lead efforts to improve MTTD, MTTM, and MTTR through better observability, triage, and remediation practices.
- Drive a workstream or project spanning one or more infrastructure engineering technologies, including technology lifecycle management and dependency management across network, compute, database, and application platforms.
- Partner with adjacent platform teams to architect and implement changes that resolve systemic issues, reduce operational risk, and modernize technology and operational processes.
- Design and deliver creative, scalable solutions for high-complexity engineering challenges, including development of automation, tooling, and repeatable operational patterns.
- Evaluate upstream/downstream impacts across systems, data flows, and integrations; proactively identify risks and provide clear mitigation and contingency recommendations.
- Expertise to continuously improve telemetry and observability of storage products with tools like Grafana, Dynatrace, Prometheus, Splunk, Netcool etc.
Required qualifications, capabilities, and skills- Formal training or certification on site reliability engineering concepts and 5+ years applied experience
- Own reliability and operational excellence for IP-based storage services, including availability, performance, capacity, and operational risk reduction.
- Act as the SME for enterprise storage platforms (e.g., Dell EMC PowerFlex, NetApp SolidFire, Pure Storage, PMAX) including design input, troubleshooting, upgrades, and lifecycle management. Provide 24x7 support coverage, incident response, and escalations; lead restoration activities during high-severity events.
- Drive SRE best practices; Define, measure, and improve SLIs/SLOs, error budgets, and operational KPIs for storage services. Build and maintain observability: metrics, logs, traces (where applicable), dashboards, alerts, and runbooks.
- Reduce operational load by identifying and eliminating toil through automation; Automate repetitive tasks (provisioning, health checks, failover validation, reporting, hygiene tasks). Implement safe automation with guardrails, change controls, and rollback strategies. Expert knowledge of AAAS automation.
- Perform root cause analysis (RCA) and problem management; implement corrective and preventive actions to prevent recurrence.
- Maintain and continuously improve runbooks, standard operating procedures, on-call playbooks, and knowledge articles. Collaborate with engineering, network, compute, and platform teams on architecture reviews, change planning, and reliability improvements.
- Support capacity management and performance engineering: forecasting, trending, saturation analysis, and proactive remediation. Ensure compliance with operational standards (change management, risk controls, documentation, audit readiness).
- Role participates in a 24x7 on-call rotation and is expected to respond to production incidents within defined SLAs. May require off-hours work for planned maintenance, upgrades, and risk-reduction activities.
Preferred qualifications, capabilities, and skills- Experience with storage networking and adjacent technologies (VLANs, MTU/jumbo frames, latency analysis, QoS).
- Understanding of resilience patterns: redundancy, failure domains, replication, backup/restore, DR testing.
- Experience driving operational maturity initiatives (SLO rollout, runbook standardization, automation roadmaps).
- Clear SLOs/SLIs and dashboards adopted by stakeholders; fewer false positives and more actionable alerts.
- Improved platform stability and predictable performance/capacity posture.
About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
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