Job Summary:
We are seeking an EMM Administrator to manage and operate an enterprise mobility management platform based on Samsung Knox Manage for a large enterprise client. The role owns day-to-day platform administration, device policy and application lifecycle management, and pre-production validation of new devices and OS releases, while serving as the Tier 2 point of escalation for mobile device issues. The ideal candidate combines hands-on Android Enterprise expertise with strong operational discipline and clear communication with both technical and business stakeholders.
Key Responsibilities
Administer the Knox Manage platform, including directory (user/group) synchronization, admin RBAC, license utilization, and service integrations (Managed Google Play, certificates).
Configure and maintain device policies, profiles, and compliance rules (password, encryption, restrictions, Wi-Fi/VPN/Email); monitor and remediate non-compliant devices.
Manage the device lifecycle: enrollment (KME / Android Enterprise), remote lock/wipe for lost or departing-user devices, and inactive device decommissioning.
Deploy and maintain public, third-party SaaS, and in-house mobile applications, including target groups, version updates, and managed app configuration.
Validate compatibility of new device models, Android OS/One UI upgrades, Knox Manage releases, and new features (COPE, Knox Guard, DeX) before production rollout.
Troubleshoot device, OS, and app incidents as Tier 2; escalate to Samsung Knox/vendor support and drive issues to resolution with RCA and KB updates.
Follow change management procedures; prepare the monthly operations report and maintain SOPs and configuration baseline documentation.
Requirements
Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
3+ years of experience administering an enterprise EMM/MDM/UEM solution (Samsung Knox Manage, Microsoft Intune, VMware Workspace ONE, MobileIron/Ivanti, or similar).
Hands-on experience with Android Enterprise (Work Profile, Fully Managed, COPE) and Managed Google Play app deployment.
Working knowledge of Active Directory / Entra ID integration, certificate-based authentication, and Wi-Fi/VPN profile configuration.
Experience in an ITIL-based support environment (incident, problem, and change management) using a ticketing system such as Salesforce.
Strong written and verbal communication skills in English; ability to produce clear reports and documentation.
Ability to work on-site and occasionally outside business hours for maintenance windows or critical incidents.
Preferred Qualifications
Direct experience with the Samsung Knox suite (Knox Manage, Knox Mobile Enrollment, Knox Guard, Knox Service Plugin).
Certifications such as Samsung Knox Certified, Microsoft MD-102, CompTIA Mobility+/Security+, or ITIL 4 Foundation.
Experience supporting a Samsung or other large global enterprise environment.
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