Job DescriptionI. Job SummaryRecognized across the organization for business expertise and sought as a resource for resolution of unique or complex business problem and the development of solutions for new business opportunities. Provides the high level of business expertise while conducting complex business process analyses, needs assessments, and preliminary cost /benefit analyses in an effort to align business solutions with the company strategy and initiatives. Undertakes highly complex projects requiring additional specialized business knowledge and decision making that will influence others across the company to adopt newly re-engineered processes into WM business units.
II. Essential Duties and Responsibilities GIS, Navigation, and Route Data Frontline Support - Serve as primary point of coordination for GIS, navigation, and route data issues impacting field operations, managing incidents from identification through resolution
Partner cross-functionally with Digital, boundary system teams, and external vendors to drive timely resolution - Lead escalation management for operationally critical issues
- Clearly communicate issue severity, scope, and operational impact to cross-functional leadership
- Rapidly assess business impact and prioritize resolution based on operational riskMaintain urgency and accountability across internal teams and vendors to ensure resolution
- Drive continuous improvement by identifying root causes and implementing preventative measures to reduce recurring incidents
Business Analysis and Delivery - Lead requirements definition and documentation efforts for GIS-related initiatives
- Translate business needs into clear functional and technical requirements
- Provide informed input on system and technical design considerations
- Support quality assurance for both vendor and internal WM releases
- Perform hands-on validation to ensure alignment with documented requirements
- Serve as SME for GIS capabilities, workflows, and operational use cases
- Maintain deep knowledge of WM boundary systems (e.g., DA, OCSD, APG) and their integration points
- Enable field adoption through structured training and communication
- Deliver training sessions on new features, processes, and standards
- Develop and maintain job aids and training materials to support frontline execution
GIS Strategy and Architecture - Promote adherence to GIS best practices, standards, and scalable solution design principles
- Maintain awareness of the GIS technology landscape and emerging capabilities
- Contribute to strategic planning for future-state GIS capabilities
- Evaluate solution feasibility and operational impact
- Provide input into solution design and architectural direction
- Build alignment across business and technical stakeholders to drive consensus and support execution
- Works with management, and individual team leaders by contributing strategic vison and integrating a broad range of ideas regarding business solutions development.
- Coordinates and integrates multiple enterprise solutions projects with a large scope and complexity in an environment for business change.
- Contributes high level expertise in business processes and systems analysis while considering the business implications to the current and future business environment.
- Responsible for deliverables, cost, schedule and quality of one or more enterprise solutions projects.
- Plans projects, allocates and directs less experienced staff and other resources to accomplish project tasks and maintain control over the project(s).
- Works with internal and external customers, suppliers and other partners to resolve problems, respond to suggestions for improvement and enhancements, test, refine and institutionalize solutions.
- Drives the project(s) and the organization toward achieving business results.
- May act as a source of direction, training and guidance for less experienced staff demonstrating coaching, mentoring, and leadership skills.
III. Qualifications A. Required Qualifications
- Bachelor's Degree (accredited) or in lieu of a degree
- High School Diploma or GED (accredited) and 4 years of relevant work experience
- 5 years relevant experience (in addition to education requirement)
B. Preferred Qualifications
- Minimum of 5 years of hands-on experience working directly with Geographic Information Systems (GIS) technologies, including spatial data analysis, mapping applications, and geospatial data management.
IV. Physical RequirementsListed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Pay: The expected base pay range for this position across the U.S. is $101,500.00 - $125,000.00 . This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevantexperience, education, training, certifications, qualifications, and work location.
V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
About UsABOUT WMWM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas-to-electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavy-duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.
Equal Employment OpportunityFor United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real IDIn order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved alternative.
About the TeamWhat is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.
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