Onsite Support Engineer in Portland, OR.
Position Summary:
The Contractor position acts as part of the IT team, providing support to our client’s user community, representing IT as they perform support responsibilities.
Job Functions/Responsibilities:
· Recognize, exemplify, and adhere to our values, which center around our commitment to People, Clients, and Performance.
· Act as a point of contact for IT tickets, requests and issues that are assigned to the team.
· Triage IT tickets; resolve or escalate them as required according to their impact/severity.
· Escalate issues that they cannot resolve to an appropriate team/member of the IT department.
· Perform IT tasks such as preparing IT hardware for the user community, troubleshooting account and application issues, and rolling out new software.
· Ensure that all IT governance policies and SOPs are adhered to.
· Assist in / carrying out projects / implement new technologies
· Work on special projects as assigned.
· The contractor will report to an IT Operations Manager and may be supervised by the IT Operations Manager and/or an IT Team Lead.
· Technical mentoring can be provided by the IT Operations Manager, the IT Service Desk Team Lead, and Senior IT Support Engineer or other IT department staff members as appropriate/required.
EXPERIENCE, SKILLS, KNOWLEDGE REQUIREMENTS
· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
· At least 2 years in an IT service delivery environment supporting a Microsoft Windows desktop environment
· Excellent written and verbal communication
· Strong collaborator
· Willingness to learn new concepts
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.
ServicePoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
ServicePoint is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be provided for you.
