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Customer Service Representative

Talent Software Services, Inc

Providence, Rhode Island • Yesterday

Easy Apply

Third Party, Contract

$20 - $25

Call Center Customer Service Representative

Infinite Computer Solutions (ICS)

Remote • 29d ago

Easy Apply

Full-time

16 - 17

EntraID Support

INSPYR Solutions

Remote • 7d ago

Easy Apply

Contract, Third Party

$24 - $29

Customer Service Representative

Infinite Computer Solutions (ICS)

Remote • 24d ago

Easy Apply

Contract

Customer Service Representatives

4 Consulting Inc

Remote • Today

Easy Apply

Full-time, Third Party

Depends on Experience

Costumer service representative

Infinite Computer Solutions (ICS)

Remote • 8d ago

Easy Apply

Full-time

Up to 17

Customer Service Represent

Infinite Computer Solutions (ICS)

Remote • Today

Easy Apply

Full-time

16 - 17

Customer Service Agent

Infinite Computer Solutions (ICS)

Remote • Today

Easy Apply

Full-time

16 - 17

Customer service agent (Remote)

Infinite Computer Solutions (ICS)

Remote • Today

Easy Apply

Full-time

16 - 17

100% Remote - Call Center Representative – Financial Services

Prodware Solutions

Remote • 19d ago

Easy Apply

Contract

Field Service Rep

Brains Workgroup, Inc.

Remote • Yesterday

Easy Apply

Full-time

70000 - 90000

AI & Automation Lead

ITCON Services

Remote • 5d ago

Easy Apply

Full-time

150000 - 190000

CSA (Remote)

Infinite Computer Solutions (ICS)

Remote • Today

Easy Apply

Full-time

16 - 17

Customer Service Representative

Infinite Computer Solutions (ICS)

Remote • Today

Easy Apply

Full-time

Up to 17

Customer Care Executive

Infinite Computer Solutions (ICS)

Remote • 29d ago

Easy Apply

Full-time

Depends on Experience

Talent Software Services, Inc

Job Details

Skills

CUSTOMER ADVOCACY
CUSTOMER ASSISTANCE
CUSTOMER SUPPORT COORDINATOR
CUSTOMER CARE COORDINATOR
COMMUNITY OUTREACH COORDINATOR
SOCIAL SERVICES COORDINATOR
LOW INCOME
INCOME ELIGIBLE
FINANCIAL ASSISTANCE
SOCIAL SERVICES
CUSTOMER ASSISTANCE PROGRAMS

Summary

Description:

Call out:

The worker will not be reporting to an office location but will instead travel to customer sites on a day-to-day basis.

In this customer service role, you'll work directly with RI Energy's most vulnerable customers and the various external support agencies and advocacy groups that support them. Your mission will be to improve the lives of these customers through driving awareness of, enrollment in, and engagement around the various tools RI Energy has in place to help income-eligible customers manage the affordability and volatility of their monthly energy spend. You will also serve as the voice of these customers internally within RI Energy, representing their interests, perspectives, and needs as the organization continues to develop its strategies and approaches to better serving income-eligible customers and the programs and offers we put in place to do so.

Position Responsibilities:

Work with customers one on one for billing, payments, negotiating payment agreements, Low Income Heating Assistance Program (LIHEAP), outage preparation, protections certification, energy efficiency support.
Develop relationships with internal and external stakeholders to obtain and share information on social care opportunities and developments, as well as provide technical advice and build bases of influence.
Identify and act on new external channels through which to engage income-eligible customers and drive awareness of and participation in relevant Company programs.
Develop relationships with relevant external agencies and organizations, establishing your role as these external groups' 'go to' resource for all things RI Energy, and empowering them to better engage and refer their low-income constituents on our behalf.
Manage and prioritize referrals from email, vendors, call center, field and other internal communications in line with policies.
Develop and manage the approach to special cases (e.g. customers with special needs) ensuring a tailored and effective response in line with expectations.
Manage the day-to-day relationship with relevant internal parties and external agencies and bodies to understand requirements, deliver appropriate, customized solutions and advice, and build cross-functional working in line with RI Energy policies and processes.
Through collecting and analyzing input from your customer interactions and community engagement, serve as the 'voice' of our income-eligible customers in helping to inform and influence the design of RI Energy programs and offerings targeted towards the income-eligible community.
Serve as the public face of RI Energy in various community outreach settings likely to be attended by income-eligible customers, including periodic Customer Assistance Expos ("Expos”).
Ensure processes, practices, and procedures are followed in line with RI Energy policies and compliant with legislation and regulations.
Develop, distribute and prepare training material, brochures and supporting documentation to relevant customers and internal colleagues.
Build upon technical/professional skills within customer advocacy to continually grow your personal contribution to the business.
Develop and utilize peer group network to absorb and apply technical/professional best practice within the customer and social care arena.

Qualifications:

Bilingual speaker required/Spanish preferred.
Bachelor's degree preferred and 1 year of related customer advocacy experience.
Demonstrated success in a customer service setting, ideally in a position focused on working with low-income customers.
Knowledge and experience with (or the demonstrated ability to learn quickly about) one or more areas of the Company's customer information systems including CSS, customer account management, financial structures, energy management, information systems management, document management.
Knowledge and experience with (or the demonstrated ability to learn quickly about) various forms of social service support programs available to the income-eligible community, and a demonstrated history of communicating complex program offerings to a diverse community of potential participants.
Knowledge of RI Energy's business operations, Company policies and practices.
Knowledge of relevant industry practice and legislation.
Proficient in Microsoft Office products (Excel, Word, PowerPoint, Access).
Understanding of fundamental low-income program concepts desirable.

Capability Requirements:

Impact and Influence: Uses direct persuasion to influence others, using basic data, logic or a solid business case to help generate the best outcomes for consumers.
Customer Orientation: Takes personal responsibility for correcting problems promptly and communicates customer expectations to monitor delivery and satisfaction for those most in need.
Attention to Detail: Monitors quality of how customers are supported, checks to ensure procedures are followed.
Conflict Management: De-escalates emotional situations through emotional intelligence, conflict resolution, and active listening.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: talmn001
Position Id: 26-14075
Posted 1 day ago

Company Info

About Talent Software Services, Inc

We pride ourselves in making sure that diversity in the workplace is at the forefront of our business. Our Founder, Dave Iacarella, is an Army Veteran who is committed to giving back to fellow Veterans. We are proud of our history of transitioning military Veterans into the workforce with companies that value their service. TALENT helps companies meet their veteran and diversity spend initiatives and requirements. We are committed to supporting veteran and diverse organizations.

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Fitment

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Similar Jobs

Customer Service Coordinator

Providence, Rhode Island

•

Yesterday

DescriptionCall outs: The worker will not be reporting to an office location but will instead travel to customer sites on a day-to-day basis.About the PositionAs a Coordinator, you'll work directly with our most vulnerable customers and the various external support agencies and advocacy groups that support them. Your mission will be to improve the lives of these customers by driving awareness of, enrollment in, and engagement with the various tools and programs available to help income-eligible

Easy Apply

Contract, Third Party

$25 - $30

Specialist, Research Engagement Services I

Remote

•

8d ago

About This Role Client Engagement Services (CES) Specialists provide world-class service by engaging directly with clients or internal stakeholders to coordinate requests with Business & Technology Insights Analysts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills in complex scenarios, and a willingness to learn with a high degree of ambition and drive. In this role, you will act as a connector between internal and external clients and the Analyst c

Easy Apply

Third Party, Contract

$20 - $24

Talent Software Services, Inc

Job Details

Skills

CUSTOMER ADVOCACY
CUSTOMER ASSISTANCE
CUSTOMER SUPPORT COORDINATOR
CUSTOMER CARE COORDINATOR
COMMUNITY OUTREACH COORDINATOR
SOCIAL SERVICES COORDINATOR
LOW INCOME
INCOME ELIGIBLE
FINANCIAL ASSISTANCE
SOCIAL SERVICES
CUSTOMER ASSISTANCE PROGRAMS

Summary

Description:

Call out:

The worker will not be reporting to an office location but will instead travel to customer sites on a day-to-day basis.

Position Responsibilities:

Work with customers one on one for billing, payments, negotiating payment agreements, Low Income Heating Assistance Program (LIHEAP), outage preparation, protections certification, energy efficiency support.
Develop relationships with internal and external stakeholders to obtain and share information on social care opportunities and developments, as well as provide technical advice and build bases of influence.
Identify and act on new external channels through which to engage income-eligible customers and drive awareness of and participation in relevant Company programs.
Develop relationships with relevant external agencies and organizations, establishing your role as these external groups' 'go to' resource for all things RI Energy, and empowering them to better engage and refer their low-income constituents on our behalf.
Manage and prioritize referrals from email, vendors, call center, field and other internal communications in line with policies.
Develop and manage the approach to special cases (e.g. customers with special needs) ensuring a tailored and effective response in line with expectations.
Manage the day-to-day relationship with relevant internal parties and external agencies and bodies to understand requirements, deliver appropriate, customized solutions and advice, and build cross-functional working in line with RI Energy policies and processes.
Through collecting and analyzing input from your customer interactions and community engagement, serve as the 'voice' of our income-eligible customers in helping to inform and influence the design of RI Energy programs and offerings targeted towards the income-eligible community.
Serve as the public face of RI Energy in various community outreach settings likely to be attended by income-eligible customers, including periodic Customer Assistance Expos ("Expos”).
Ensure processes, practices, and procedures are followed in line with RI Energy policies and compliant with legislation and regulations.
Develop, distribute and prepare training material, brochures and supporting documentation to relevant customers and internal colleagues.
Build upon technical/professional skills within customer advocacy to continually grow your personal contribution to the business.
Develop and utilize peer group network to absorb and apply technical/professional best practice within the customer and social care arena.

Qualifications:

Bilingual speaker required/Spanish preferred.
Bachelor's degree preferred and 1 year of related customer advocacy experience.
Demonstrated success in a customer service setting, ideally in a position focused on working with low-income customers.
Knowledge and experience with (or the demonstrated ability to learn quickly about) one or more areas of the Company's customer information systems including CSS, customer account management, financial structures, energy management, information systems management, document management.
Knowledge and experience with (or the demonstrated ability to learn quickly about) various forms of social service support programs available to the income-eligible community, and a demonstrated history of communicating complex program offerings to a diverse community of potential participants.
Knowledge of RI Energy's business operations, Company policies and practices.
Knowledge of relevant industry practice and legislation.
Proficient in Microsoft Office products (Excel, Word, PowerPoint, Access).
Understanding of fundamental low-income program concepts desirable.

Capability Requirements:

Impact and Influence: Uses direct persuasion to influence others, using basic data, logic or a solid business case to help generate the best outcomes for consumers.
Customer Orientation: Takes personal responsibility for correcting problems promptly and communicates customer expectations to monitor delivery and satisfaction for those most in need.
Attention to Detail: Monitors quality of how customers are supported, checks to ensure procedures are followed.
Conflict Management: De-escalates emotional situations through emotional intelligence, conflict resolution, and active listening.

Dice Id: talmn001
Position Id: 26-14075
Posted 1 day ago

Company Info

About Talent Software Services, Inc

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Customer Service Coordinator

Providence, Rhode Island

•

Yesterday

Easy Apply

Contract, Third Party

$25 - $30

Specialist, Research Engagement Services I

Remote

•

8d ago

Easy Apply

Third Party, Contract

$20 - $24