Job Description PURPOSE OF POSITION: Provide installation, maintenance, and optimization of a diverse range of state-of-the-art telecommunications voice and data networks and equipment. Support oil and gas companies and their contractors across designated regional areas, such as North Slope, Offshore, Open Water Platform, Remote Arctic Exploration. Ensure reliable connectivity and operational excellence, including oversight of restoration operations as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Installation & Configuration - Install, operate, configure, test, upgrade, and maintain telecommunications systems and equipment that maximizes availability and delivers reliable, high-quality service, to include:
- Central Office equipment
- Desktop computing
- Digital microwave radios
- Fiber optic cable
- Digital carrier networks
- Digital Access and Cross-Connect Systems (DACS)
- Telephony
- LAN/WAN (installation and maintenance of Cisco routers and switches)
- Cat 5 wiring
- V-SAT deployment
- Systems and equipment supporting client "Exploration" efforts (Ku & C band)
- Two-way radio and Airspan wireless communications systems
- Tower construction and telecom component installation
- Antenna mounting and alignment
- Waveguide and coax installation and testing
- Act as the on-site technician for all phases of system installation, testing, maintenance, outage prevention, and service restoration.
- Prioritize workload and competing requirements to meet deadlines.
- Provide updates to service delivery managers, clients, and internal partners as necessary.
- Maintain accurate documentation of system configurations, maintenance activities, and service restoration procedures.
- Update documentation as needed, highlighting revisions so stakeholders can easily review any changes.
- Ensure compliance with company standards, safety requirements, and industry best practices during all installation and maintenance activities.
Technical Support & Troubleshooting - Provide technical support for configuration and testing of telecommunication systems.
- Perform site surveys, determine problems, and develop requirements and solutions.
- Diagnose and resolve technical issues promptly to minimize downtime and maintain service continuity.
- Provide proactive outage prevention and efficient service restoration to maintain uninterrupted operations.
- Conduct performance analysis and diagnostics to ensure system reliability.
- Serve as a point of contact for customer support, including capturing work requirements, troubleshooting, and assisting in problem resolution.
- Comply with all company and customer/client telecom regulations and safety programs.
- Ability to accurately articulate technical information verbally (virtually, telephonically, in person) and in writing (documentation, drawings, policies, training outlines, etc.) to internal and external audiences with varying levels of technical understanding.
- Ability to use sound, logical judgment to choose an appropriate course of action.
- Ability to effectively evaluate workload, prioritize tasks, and set realistic goals while maintaining safety as the highest priority.
- Understanding of the installation, configuration, operation, and testing of communication and desktop computing systems.
- Understanding of the theory, operation, and troubleshooting of state-of-the-art digital communications network equipment.
- Understanding of oil/gas field equipment standards, digital microwave radios, desktop computing, fiber optic installation and maintenance, digital carrier networks, DACS, telephony, LAN/WAN, Cat 5e wiring standards, and 2-way radio.
COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
o Ability to accurately articulate technical information verbally (virtually, telephonically, in person) and in writing (documentation, drawings, policies, training outlines, etc.) to internal and external audiences with varying levels of technical understanding.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
o Ability to use sound, logical judgment to choose an appropriate course of action.
o Ability to effectively evaluate workload, prioritize tasks, and set realistic goals while maintaining safety as the highest priority.
o Understanding of the installation, configuration, operation, and testing of communication and desktop computing systems.
o Understanding of the theory, operation, and troubleshooting of state-of-the-art digital communications network equipment.
o Understanding of oil/gas field equipment standards, digital microwave radios, desktop computing, fiber optic installation and maintenance, digital carrier networks, DACS, telephony, LAN/WAN, Cat 5e wiring standards, and 2-way radio.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent.
Additional Job Requirements: This is a senior level position within the discipline functioning in a lead role as a subject matter expert (SME). Demonstrates advanced knowledge and proficiency in all areas of responsibility. Performs highly complex and unique tasks and job duties, receiving minimal to no instruction on routine work and new assignments. Works under minimal supervision with wide latitude for independent judgment.
- Provide mentorship, technical training, and guidance to junior staff.
- As a subject matter expert (SME), provide technical expertise to field staff on all aspects of telecom facilities, including construction, system turn-up, testing, and ongoing maintenance.
- Accurately deliver complex technical concepts clearly and effectively in presentation/training format to technical and non-technical internal and external audiences.
- Lead, plan, and execute complex technical projects, accurately estimating, coordinating, and performing installation, maintenance, and upgrade activities.
- Manage work schedules with customers/clients, provide timely updates to service delivery managers, and maintain strong customer relationships.
- Act as a second-level escalation point for customer support, capturing detailed requirements, resolving technical issues, and guiding field teams through problem resolution.
- Collaborate with clients and engineering teams to create preliminary designs and implement effective repair or upgrade solutions.
- Independently conduct site surveys, diagnose issues, and develop comprehensive requirements and actionable solutions.
- Partner with engineers, project managers, and field teams to optimize workflows, enhance system reliability, and deliver cost-efficient outcomes.
- Perform proactive network maintenance and implement software and hardware upgrades to ensure peak performance and security.
Additional Competencies: - Ability to evaluate and test new and complex systems, technologies, and policies, providing actionable recommendations.
- Demonstrated strong problem-solving skills with the ability to analyze, troubleshoot, and resolve complex user issues.
- Extensive installation and maintenance knowledge of Central Office equipment standards, digital microwave radios, fiber optic installation and maintenance, Cat 5E wiring standards, two-way radio and Airspan wireless communications systems.
- Advanced network knowledge including IP Telephony and network troubleshooting skills with ability to reconfigure around identified problems.
- Advanced knowledge of and ability to install, configure, operate, and test communication and desktop computing systems.
- Advanced knowledge of the theory and operation of state-of-the-art digital communication network equipment, with the ability to effectively troubleshoot and find resolution.
- Demonstrated proficiency in tower construction and telecom component installation, antenna mounting and alignment, waveguide and coax installation and testing.
- Understanding of V-SAT deployment and operations in support of client "Exploration" efforts (Ku & C band).
Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
- High School diploma or equivalent.
- Associate degree in information technology, electronics, systems, computer science, or related field. *
- Minimum of ten (10) years of experience in telecommunications operation, repair, and installation, to include: *
- A minimum of five (5) years of relevant experience working with desktop and windows operating systems, Cisco network equipment, and fiber, microwave, satellite, and other transport systems.
- At least five (5) years of relevant experience supporting the Oil & Gas industry and/or in a North Slope, Offshore, Open Water Platform, or Remote Arctic Exploration environment.
- Required to successfully obtain and maintain the following certification within 90 days of hire: Tower climbing and rescue.
- Required to successfully obtain and maintain additional certifications within specified timeframes to satisfy client or company guidelines, e.g., Defensive Driving, North Slope Training Cooperative (NSTC), Hewitt Safety Training, and Cold Water.
Preferred: - Bachelor's degree in information technology, electronics, systems, computer science or related area.
- FCC General Class License, Safe Gulf, CCNA, A+ certification.
- Other relevant telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
- This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS: - Travel required: work is performed onsite at customer facilities on the North Slope, Anchorage, and Gulf regions.
- Work schedules are rotational with 2 weeks on/2 weeks off or 1 week on/1 week off or 8/12 hours a day 5/7 days a week with occasional dispatch.
- Position is on call 24 hours per day during work shifts.
- Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.
- Additional travel may be required to assist other systems personnel.
- Duties entail working inside in a typical office type environment and outside in extreme arctic/offshore weather conditions.
- Position requires driving under challenging conditions, including inclement weather, remote locations, and varying road surfaces.
- Must be able to climb and work at heights up to 200 feet.
- Tasks performed around high-power electrical conductors and gas lines.
- Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
- High degree of balance, coordination, and strength needed to safely and routinely ascend, descend, and work atop poles, towers, and ladders with tools and equipment.
- Daily moving, traversing, and positioning self on varied uneven or unstable surfaces, often hampered by weather elements.
- Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50 pounds more regularly, up to 20 pounds frequently.
- High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a regular basis.
- Visual acuity necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
- Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
- Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
- Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes.)
- Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
- Ability to accurately communicate information and ideas to others effectively.
- Physical agility and effort sufficient to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
- Must work well in a team environment and be able to work with a diverse group of people and customers.
- Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.
- Fitness for Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
About UsHeadquartered in Alaska with additional locations throughout the U.S., GCI has worked for more than 40 years to deliver communication and technology services to some of the most remote communities and in some of the most challenging conditions in North America. GCI is a pioneer in its field, bringing telemedicine and online education capabilities to communities across the state and continuing efforts to connect the Arctic globally as well as providing strong services to consumer and business markets. GCI's introduction of 1 GIG internet speeds in the state as well as its innovative partnership with Apple are among the countless ways the company has transformed communication and quality of life for Alaskans.
EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.
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