Job Description
Job Title: Help Desk Analyst
Job Location: Quantico, VA
Compensation: $25 - $30/hr.
Eligibility/Clearance: Candidate must possess an active Top Secret
clearance
Job Description:
Transform technology into opportunity as a Help Desk Analyst Tier 1.
Shape what’s next for mission-critical government projects while shaping
what’s next for your engineering career.
The Naval Criminal Investigative Service (NCIS) is an organization of
approximately 2,000 personnel of which 700 serve at HQ and the remaining
staff serve at offices worldwide. NCIS is the DON component with primary
responsibility for criminal investigation, law enforcement (LE),
counter-terrorism (CT), counterintelligence (CI), and cyber matters.
NCIS not only has primary responsibility for all criminal investigative,
CI, CT, and cyber matters within the DON, but it also has exclusive
investigative jurisdiction in non-combat matters involving actual,
potential, or suspected criminal, terrorism, sabotage, espionage, and
subversive activities.
Role Overview
As a Help Desk Analyst Tier 1, the work you’ll do will be impactful to
the mission of the IT Technology Development division within the NCIS
ITD organization in Quantico, VA.
- Initiate and resolves service request/problem incidents
- Consult with the user community to resolve technical problems and
answer queries by telephone or self-service ticket in support of
internal and/or outside customer computer hardware, software,
network, system/application access, and telecommunications systems
- Using problem solving skills, diagnose, identify, isolate, and
analyze problems utilizing historical database records
- Route calls to product line specialists, application, or system
support specialists
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Works with system administrators and developers to ensure
services/incidents are completed
- Provides an outstanding customer service experience in a variety of
circumstances across all organizational levels
Key Responsibilities
N/A
Requirements:
Bring your engineering expertise along with a drive for innovation. Our
Help Desk Analyst Tier 1 must have:
- Security Clearance Level: Active Top Secret clearance required.
- Required Experience: 2+ years of IT support experience in a Help
Desk environment
- Experience with Cisco switches and routers
- Required Certifications: Security+ CE
- Education: High School Diploma. AAS Preferred.
- Location: Onsite at Quantico, VA
- ship required
Preferred:
- N/A
Education:
- Bachelor’s degree in Information Systems, Engineering,
Cybersecurity, or related technical field (or equivalent
experience).
ATR is an Equal Opportunity Employer (EOE) who will provide equal
employment opportunity to employees and applicants for employment
without regard to race, ethnicity, religion, color, sex, pregnancy,
national origin, age, veteran status, ancestry, sexual orientation,
gender identity or expression, marital status, family structure, genetic
information, or mental or physical disability
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