CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.
Roles/Responsibilities:
Manage the day-to-day operation of the departmental specific software application or system. Identifies system requirements and solve moderately complex business problems. Assists users and trains staff on the use of applications or systems. Performs work with general supervision. Possesses an understanding of user needs, capacity and limitations of equipment, operating time, and desired results in order to provide solutions. Maintains strong interpersonal and communication skills.
Essential Function:
Provide first and second line application support, resolving technical queries, and communicating solutions directly to customers for the departmental specific application or system.
Responsible for monitoring and responding to open tickets submitted through an incident management system
Troubleshoot and escalate alerts that cannot be resolved to appropriate section
Prioritize and handle service requests and incidents
Progress issues and provide relevant information for troubleshooting or for clarification
Identify opportunities for process improvement and contribute to departmental initiatives for the departmental software application or system.
Responsible for improving and documenting the technical processes around software or application support
Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team
Work with the software or application developer to ensure the system is operating efficiently, install updates and troubleshoot.
Establish accounts and passwords and assist with issues regarding user accounts.
Onboard and setup new Meck Administrators on the Learning Management System (LMS).
Responsible for administrator functions for the enterprise Learning Management System (LMS) which includes assigning/launching e-learning courses, set-up and maintaining ILT classes, creating reports, troubleshooting, and responding to Learning Management System (LMS) issues.
Create ILT Events/Sessions for identified training classes.
Act as a support and resource for departmental Learning Management System (LMS) Administrators.
Contact/support for departments with Extended Enterprise Learning Management System (LMS) users.
Mandatory Skills:
- 3 Years- Define, track, and assure responsiveness to clients' information technology problems
- 3 Years- Prepare status reports
- 3 Years- Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner
- 3 Years- Categorize time spent, requests for service and assets according to provided definitions
Desirable Skills: N/A
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