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Job Details

Skills

Customer Support
Issue Tracking
Phone Support
Servers
Hardware Troubleshooting
Microsoft Windows
Tandem
Communication
Microsoft Operating Systems
Microsoft Windows 7
Linux
Customer Service
Computer Operation
Computer Networking
Computer Hardware
SQL
Database
Database Administration
RDBMS
Replication
Technical Support
System Integration Testing
FOCUS
Partnership
Innovation
SAP BASIS
Law

Summary

Position Summary

SUMMARY: A Technical Customer Support Representative will act as a liaison, provide product/service information, and resolve emerging problems that our customer accounts might face with accuracy and efficiency. As a Technical Customer Support Representative, you will troubleshoot and investigate issues on multiple gaming platforms.

RESPONSIBILITIES:

Understand the company Mission, Vision, and Values and be an ambassador of MVV.

Responsible for using company resources to field customer requests from locations, remote technicians, or market employees while documenting the relevant store information and details of the request.

Utilize probing questions to properly define the customer issue.

Document and take detailed notes in the support ticketing system.

Provide phone support and remotely dial into location servers and devices to provide support for our products.

Capable of hardware troubleshooting for all company devices and platforms.

Troubleshooting Windows & Linux-based devices.

Must be working in tandem with team members, field technicians, and developers.

Following up daily on tickets to ensure the customer is taken care of as quickly as possible.

Participate in daily tasking projects.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

REQUIREMENTS:

Willingness and ability to work afternoons, nights, and weekend shifts and participate in on-call rotation.

Excellent phone etiquette, as well as oral and written communication skills.

Experience with Windows 7-10 & Linux.

Strong troubleshooting skills

1+ years experience in customer service in a technical support role.

2+ years of experience with computer operations, including networking, hardware, and software.

Experience with SQL Database language and/or Relational Database Management Systems (RDBMS) is preferred.

Ability to take detailed notes at the time of customer interactions and during daily tasks.

Ability to execute detailed and accurate replication plans.

WORK ENVIRONMENT: The usual work environment is typical of an office environment, but reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions. The noise level in the work environment is usually moderate, with no material or weather-related hazards except those associated with travel.

PHYSICAL DEMANDS: The physical demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While working as a Technical Support Representative, the employee will be regularly required to sit, see, talk, and hear. The employee will be required to stand, use hands to finger, handle, or feel (including frequent use of manual dexterity for keyboarding), and reach with hands and arms. The employee will be required to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

We are Grover Gaming!
At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative electronic games to mission-driven partnerships, our work powers charitable gaming across the country, helping nonprofits fund the causes that matter most. We believe in doing what you love and doing it with purpose. Our team of innovators, creators, and problem-solvers is shaping the future of charitable gaming. Together, we are building more than games, we are #playingitforward by building community, impact, and opportunity.

Why Grover Gaming?
Join a passionate team in one of the most exciting sectors of the gaming industry
Be part of a mission-driven organization that supports charitable causes
Competitive salary and benefits
Opportunities for advancement and growth
A culture built on innovation, integrity, and service

Don't meet every requirement? Studies show that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Grover Gaming, we know that creativity, passion, and different perspectives are what make our games and impact truly special. We welcome people from all backgrounds and experiences. If this role excites you but your experience doesn't match every qualification, we still want to hear from you. You could be exactly the teammate we need!

#LI-AM1

Qualifications

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1da6d3
Position Id: 40fa2df0d2e5fde81877aee23c7685b7
Posted 3 hours ago

Technical Support Specialist - Weekday Overnight - Government

Illinois

•

Today

Posting Type Remote Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily basis, the Technical Support Specialist c

Full-time

USD 54,000.00 - 80,000.00 per year

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