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Technical Support Enablement Manager

VAST Data

Raleigh, North Carolina • Today

Full-time

Technical Support Enablement Manager

VAST Data

Remote or New York, New York • Today

Full-time

Technical Support Engineer

Qualys

Raleigh, North Carolina • Today

Full-time

Senior Technical Support Manager - Envysion (Hybrid)

Motorola Solutions

Remote or Allen, Texas • Today

Full-time

USD 105,000.00 - 115,000.00 per year

Technical Support Operations Manager

Rad AI

Remote or San Francisco, California • Today

Full-time

USD 120,000.00 - 150,000.00 per year

Manager II, Technical Support Engineer

Pinterest, Inc.

Remote or New York, New York • Today

Full-time

USD 145,747.00 - 300,067.00 per year

Technical Support Supervisor

HME, Inc.

Remote or Phoenix, Arizona • Today

Full-time

USD 72,000.00 - 86,000.00 per year

Technical Support Engineer

Snyk

Remote or North Carolina • Today

Full-time

Technical Support Engineer

BeyondTrust Software

Remote • Today

Full-time

Technical Services Manager

Stefanini

Remote • Today

Easy Apply

Full-time

$80,000 - $85,000 /yr

ET Senior Technical Program Manager II

Eliassen Group

Remote or Almont, Colorado • Today

Contract

Technical Support Engineer

Kalepa

Remote • Today

Full-time

USD 85,000.00 - 135,000.00 per year

Technology Manager

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 105,660.00 per year

Job Details

Skills

FOCUS
Product Management
Research and Development
Onboarding
NPI
Customer Engagement
Curriculum
Content Management
Learning Management
Collaboration
Leadership
Optimization
KPI
Facilitation
Presentations
Communication
Instructional Design
LMS
Adult Education
Training
Evaluation
Management
Professional Services
Technical Support
Virtualization
VMware
Docker
Switches
Data Storage
Cloud Storage
Hardware Management

Summary

Description

We are seeking a highly motivated, technical, and experienced Technical Support Training Manager to join our Enablement team. This role will focus on building, delivering, and maintaining world-class training content for our Customer Success team. You will work closely with Customer Success leadership, Enablement, Product Management, R&D and other cross-functional teams to ensure our Customer Success Managers (CSMs), Customer Success Engineers (CSEs), and Professional Services Engineers (PSEs) have the skills, knowledge, and tools needed to drive customer adoption, retention, and satisfaction.

Location: Raleigh-Durham, NC

Key Responsibilities:

Training Design & Delivery

Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge, NPI, issue identification, troubleshooting, and customer engagement best practices.
Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention.
Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical.

Curriculum & Content Management

Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals.
Utilize the Learning Management System (LMS) to track progress and completion.
Continuously update content to reflect new product releases, process changes, and industry best practices.

Stakeholder Collaboration

Collaborate with the Customer Success leadership to identify skill gaps and prioritize enablement initiatives.
Coordinate with other teams and experts throughout the organization to ensure aligned content that solves for the needs of the business.
Gather feedback from all stakeholders to measure training effectiveness and iterate as needed.

Performance Measurement & Optimization

Establish metrics and KPIs to evaluate the success of training initiatives (e.g., new hire ramp time, ticket resolution).
Analyze performance data and recommend improvements to drive measurable business outcomes.

Requirements

Training Qualifications

Proven track record in designing and delivering effective training for technical teams.
Strong facilitation and presentation skills, both virtual and in-person.
Excellent written communication and instructional design capabilities.
Familiarity with LMS platforms, adult learning principles, and training evaluation methods.
Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently.
Willingness to travel up to 30%

Technical Support Qualifications

Background in Customer Success, Professional Services, or Support,
Experience with highly technical support procedures in similar industries to VAST Data
Preference for previous tenure as Escalation Engineer
Solid understanding of virtualization and containerization technologies, including VMware and Docker.
Advanced Networking, switch configuration and troubleshooting.
Knowledge of data storage technologies, such as SAN, NAS, DAS, and cloud storage.
Must have hands-on lab and hardware management experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91137528
Position Id: 181966ab114ad5ca0ec7178ae9fc716b
Posted 30+ days ago

Fitment

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Job Details

Skills

FOCUS
Product Management
Research and Development
Onboarding
NPI
Customer Engagement
Curriculum
Content Management
Learning Management
Collaboration
Leadership
Optimization
KPI
Facilitation
Presentations
Communication
Instructional Design
LMS
Adult Education
Training
Evaluation
Management
Professional Services
Technical Support
Virtualization
VMware
Docker
Switches
Data Storage
Cloud Storage
Hardware Management

Summary

Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge, NPI, issue identification, troubleshooting, and customer engagement best practices.
Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention.
Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical.

Curriculum & Content Management

Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals.
Utilize the Learning Management System (LMS) to track progress and completion.
Continuously update content to reflect new product releases, process changes, and industry best practices.

Stakeholder Collaboration

Collaborate with the Customer Success leadership to identify skill gaps and prioritize enablement initiatives.
Coordinate with other teams and experts throughout the organization to ensure aligned content that solves for the needs of the business.
Gather feedback from all stakeholders to measure training effectiveness and iterate as needed.

Performance Measurement & Optimization

Establish metrics and KPIs to evaluate the success of training initiatives (e.g., new hire ramp time, ticket resolution).
Analyze performance data and recommend improvements to drive measurable business outcomes.

Requirements

Training Qualifications

Proven track record in designing and delivering effective training for technical teams.
Strong facilitation and presentation skills, both virtual and in-person.
Excellent written communication and instructional design capabilities.
Familiarity with LMS platforms, adult learning principles, and training evaluation methods.
Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently.
Willingness to travel up to 30%

Technical Support Qualifications

Background in Customer Success, Professional Services, or Support,
Experience with highly technical support procedures in similar industries to VAST Data
Preference for previous tenure as Escalation Engineer
Solid understanding of virtualization and containerization technologies, including VMware and Docker.
Advanced Networking, switch configuration and troubleshooting.
Knowledge of data storage technologies, such as SAN, NAS, DAS, and cloud storage.
Must have hands-on lab and hardware management experience

Dice Id: 91137528
Position Id: 181966ab114ad5ca0ec7178ae9fc716b
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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