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Our Fortune 500 client is looking for a Senior Service Support Analyst to work on their project based out of Raleigh, NC / Onsite.

Job Title: Senior Service Support Analyst

Location: Raleigh, NC / Onsite

Duration: 5+ Months

Job Description:

This position will support duties consistent with documenting and coordinating activities with respect to physical security operations, operating and familiarity with the Genetec software and all system components deployed (FACS) for Physical Security.

Develop, manage, track, and maintain the preliminary and updated Physical Security Site Survey Diagrams.
Collaborate with Vendor to ensure final drafts of the Site Survey diagrams are representative of the equipment and hardware at a DOT Site or Location and stored in the DOT Physical Security document repository including when modifications occur.
Manage and track the progression of future scheduled sites along with the Physical Security Manager and the IT-EMS Application Support Team; and provide weekly updates on security assessment requests from customers for the FACS Support Team
Maintain Physical Security standard operating procedures, policies, reports, and other documentation in collaboration with the Physical Security Administrative Assistant, Inventory Specialist, and Physical Security Manager.
Submit and monitor progression of incidents and requests for FACS services in collaboration with the FACS IT-Application Support team using ServiceNow.
Support inventory activities as needed and/or in the absence of the Physical Inventory Specialist
Work with the Vendor Technicians to test and confirm proper operations of FACS devices and equipment for service calls, track and update status of assigned tasks within ServiceNow
Confirm with the site point of contact regarding scheduled work to be performed by the Vendor, which includes preventative maintenance, repairing/replacing malfunctioning equipment, additions, modifications, and relocations.
Provide guidance, training, and support to new and existing Physical Security colleagues as needed.
Collaborate with the IT-Application Support team to maintain the Physical Security internal SharePoint site.
Generate and review various audit reports to identify risks, faults, and areas of development within the access control system
Collaborate with the Physical Security Administrative Assistant, the Physical Security Inventory Analyst, the ServiceNow team, and other supporting DIT-Transportation IT teams regarding the development and improvements of Physical Security related program features within ServiceNow.
Participate in system upgrades to the access control system with other Physical Security and FACS IT-Application Support team
Other job duties as assigned by Physical Security Management

Required Experience:

Ability to proactively identify and manage situations requiring complex communication for internal and/or external audiences Required 6 Years
Ability to recognize and fully understand the limitations of business information systems in relation to business processes Required 6 Years
Ability to exercise creative and critical thinking in evaluating complex situations and developing solutions Required 5 Years
Ability to forecast level of future agency requirements Required 5 Years
Ability to make recommendations on issues that affect the direction of business Required 6 Years
Ability to identify and address the root cause of the issues Required 6 Years
Ability to set short and long-term goals Required 5 Years
Ability to interact and communicate with all levels of management and personnel Required 6 Years
Self-motivated with a can-do attitude Required 6 Years
Working knowledge of office applications (i.e., MS Excel, MS Word, MS Outlook, Visio, and PowerPoint) and standard office equipment Required 6 Years
Experience with Adobe Acrobat Required 5 Years
Working knowledge and experience with the ServiceNow applications Required 6 Years
Excellent writing skills, knowledge, and ability to write policies and procedures Required 5 Years
Ability to create step-by-step process flow charts Required 5 Years
Preferred Associate’s degree in business or information technology from an appropriately accredited institution with 6 years of experience Desired 6 Years
Bachelor’s degree from appropriately accredited institution in business, information technology or a discipline related to this position Nice to have 4 Years

Please send your updated word format resume along with your best contact details to .

Looking forward to hearing from you.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90962942
Position Id: 10073-8283-1785819094
Posted 6 hours ago

Company Info

About Stellar IT Solution

Since inception, Stellar IT Solutions, has established itself as a prominent player in providing technology solutions and human capital services. Over the past 20 years, through various affiliated entities, the management team has placed and guided over 1,000 highly skilled and certified professionals as key members of our client s end to end IT and business solution projects. Stellar IT's leadership team has experience in guiding highly skilled and certified professionals and delivering end-to-end IT and business consulting services and transformation projects across Financial Services, Telecom, Government and Health care verticals across the globe with specialization in the following areas -

Data Warehousing & Business Intelligence

Big Data & Analytics

Data Management

Custom Application Development

Solution Architecture * Engineering Services

CRM & ERP

Mobility

Machine Learning & Artificial Intelligence

Quality Assurance

NCDOT - Service Support Analyst - Junior - SOC - Support

Raleigh, North Carolina

•

Today

08/06/2026 NCDOT - Service Support Analyst - Junior Location: 1 South Wilmington Street Raleigh NC Onsite Duration: 03 Months Job Description: NCDOT is seeking a person with a basic technical knowledge of Physical Security and IT systems that align together and the ability to create programs and procedures that are aligned with the Facilities Access Control System (FACS) programs/initiatives. Complete Description: This is an onsite position in Raleigh, NC and required an in pe

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Contract, Third Party

$20 - $25

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Urgent need Senior Service Support Analyst at Raleigh, NC

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Urgent need Senior Service Support Analyst at Raleigh, NC

Stellar IT Solution

Job Details

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About Stellar IT Solution

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