OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
In the Customer Service & Support (CSS) team, we are looking for a Data Analyst with a passion for delivering data-driven insights that enable better business decisions. In this role, you will design, develop, and maintain high-quality Power BI dashboards, reports, and data models that transform complex data into clear and actionable intelligence. You will partner closely with stakeholders to understand reporting requirements, create compelling visualizations, and ensure the accuracy, reliability, and performance of analytics solutions. This opportunity will allow you to expand your expertise in data analytics, business intelligence, data visualization, and Power BI technologies while contributing to Microsoft's customer success mission.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities- Design, build, and maintain Power BI dashboards, reports, and analytics solutions.
- Develop and optimize data models, DAX measures, and Power Query (M) transformations.
- Translate business requirements into intuitive visualizations and actionable insights.
- Perform exploratory data analysis, trend analysis, and KPI reporting to support business decision-making.
- Ensure data accuracy, report performance, and refresh reliability across reporting solutions.
- Collaborate with stakeholders to gather requirements, prioritize reporting needs, and deliver scalable analytics solutions.
- Apply dashboard design standards and visualization solutions to improve user experience and adoption.
- Support continuous improvement through analytics automation, reporting optimization, and ongoing enhancement of BI capabilities.
QualificationsRequired Qualifications:
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting, analytics, reporting, or information technology experience
o OR 5+ years of technical support, technical consulting, analytics, reporting, or information technology experience
o OR equivalent experience.
Additional Required Qualifications:
- 2+ years in a data analyst role building analytics solutions in Power BI.
- Experience with Power BI Service, workspaces, and row-level security.
- Familiarity with data warehouses and star-schema modeling.
- Experience automating refreshes and optimizing report performance.
- Data analytics skills - exploratory data analysis, metric definition, segmentation, trend and cohort analysis, and turning data into business insight.
- Dashboard-building and visualization skills - layout, interactivity, and visuals.
- Data storytelling - crafting compelling data stories through enhanced visualizations in Power BI, Python (e.g., matplotlib, seaborn, plotly), or other tools.
- Data modeling skills - DAX, Power Query (M), and star-schema modeling.
- Proficiency in SQL for querying and shaping data.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
requesting accommodations. 
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