Job#: 3051922 Job Description: Growth and Operations Program ManagerLocation: REDMOND, Washington (Remote)
Pay: $52.00-$58.00 Hourly
Role Overview
The main function of this role is to plan, direct, or coordinate activities in fields such as engineering, research and development, and product roll-out. The Growth and Operations Program Manager will own the end-to-end execution of region launches and associated pricing actions. This is a hands-on, technical pricing and launch operations role supporting the pricing and monetization team within the Business Planning team of a Cloud Marketing organization.
Key Responsibilities
- Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.
- Pull and analyze underlying data, converting approved pricing and launch decisions into the artifacts required by execution systems.
- Validate system outputs against the original intent and drive each item through to submission.
- Manage a portfolio of active region launches, tracking milestones and dependencies.
- Surface risks early and coordinate with Engineering, Business Planning, Operations, and Commerce teams.
- Present and explain proposals, reports, and findings to stakeholders.
- Confer with management, production, and marketing staff to discuss project specifications and procedures.
- Review and recommend or approve contracts and cost estimates.
Required Qualifications
Education: A bachelor's degree in business administration or a related field is required.
Experience: 5-7 years of relevant experience is required.
Skills:- Verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.
- Ability to work independently and manage one's time.
- Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
- Proficiency with computer software, such as MS Word, MS PowerPoint, MS Project, and Visio.
Preferred Qualifications
- PMI or PMP certification is preferred.
- Exposure to tooling systems such as MLC and MLC 2.0, Partner Center, and Cayman is beneficial.
Additional InformationOn a typical day the contractor is working on one of four core activities, usually across several active region launches at the same time. The mix shifts with the launch calendar: heavier on data and analysis early in a cycle, heavier on execution and validation as submission dates approach.
1. Data extraction and analysisPull pricing and region information from internal repositories using SQL and KQL, then run ad-hoc analysis in Excel using (VLOOKUP/ XLOOKUP/ Pivots) to surface the insight that enables a pricing or launch action. The contractor is expected to build the analysis themselves rather than wait on engineering support.
2. Pricing execution (LRT creation and MLC triage)Once a pricing action is decided, the contractor converts it into the required artifacts and drives the item through the process to submission. This is the highest-volume part of the role.
Translate the approved pricing intent into the required analytic format through LRT creation, checking the inputs before they go forward.
Create MLC cards, complete the required fields, and drive each item through the MLC and MLC 2.0 process.
Manage change requests through execution, tracking status and chasing the dependencies that hold an item up.
3. ValidationValidation is where errors get caught before they reach the market, and it carries the most quality risk in the role. The contractor validates the Partner Center change summary, the output of a pricing action, against the original pricing intent and our established pricing principles.
Run the validation tool and reconcile the change summary against the original intent.
Triage the errors Partner Center throws, identify the underlying cause, and correct the input rather than working around the symptom.
Confirm that changes flow through correctly, with no regression to existing prices, offers or regions.
4. Project and launch managementTrack progress against milestones and dependencies, follow up on blockers and missing inputs, keep execution artifacts current (MLC records, LRTs, tracking tools, status reports), and coordinate with Engineering, Business Planners and downstream teams to clarify launch intent and confirm readiness for submission. Risks are raised early with a proposed mitigation, not once a date has slipped.
Operating rhythm - The week is shaped by the region launch calendar.
Daily: Attend daily scrums, triage incoming requests and Partner Center errors, progress active LRTs and MLC cards, and work down the validation queue.
Weekly: launch reviews and sync points with Business Planners and Launch Leader teams, plus tracker and status reporting updates.
Milestone-driven: concentrated execution and validation pushes ahead of submission and launch dates.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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