Location:Remote, United States
Employment Type:Full-Time
Benefits Offered:Vision, Medical, Life, Dental, 401K
Gross Annual Base Salary:USD 57,000 - 74,000
Additional variable compensation and benefits may apply. Total compensation is based on experience, skills, and location using objective, job-related criteria.
Summary The Associate SysOps Engineer position supports the operations and high availability of our customer environments, including but not limited to provisioning, maintaining, performance monitoring, and disaster recovery support. This role also helps field technical escalations from customer support. In this role, you are expected to help prioritize uptime, security, and performance of the customer environments over other activities, while building the skills to take on more responsibility over time. You will work closely with senior team members and as part of a team to ensure tasks are managed efficiently, supporting seamless integration of operations across various locations and time zones. A blended passion for technology, knowledge growth, collaboration, and customer success is what makes a person successful in this role.
Primary Duties and Responsibilities - Assist with customer environment implementation and software configuration, working toward department lead-time targets.
- Support operational outcomes aligned to department SLA, cost, and automation targets.
- Perform environment updates, migrations, and software upgrades under the guidance of senior engineers.
- Monitor customer environments using Azure Monitor, Log Analytics, and alerting systems to help detect and resolve availability issues.
- Support day-to-day service reliability by monitoring key operational metrics, responding to alerts, and escalating issues as needed.
- Identify opportunities for automation and process improvement.
- Participate in on-call rotation and respond to production incidents, assisting with root cause analysis and preventive measures.
- Communicate clearly during incidents and contribute to post-incident reviews, including written summaries for internal and external stakeholders.
- Support cost optimization efforts in Azure, contributing to department FinOps goals.
- Provide excellent customer service and technical support, maintaining high satisfaction levels.
Secondary responsibilities: - Update technical documentation, workflows, and knowledge base articles.
- Help identify areas of improvement in operational and security posture through trend analysis.
- Assist with executing changes necessary for maintaining compliance certification.
Required Education and Experience - BS/BA in Computer Science, Engineering, or related field, or equivalent professional experience.
- Up to 1 year of cloud operations or infrastructure experience (relevant internship or academic project experience considered).
- Foundational understanding of computer systems (hardware/software), networks, etc.
- Basic knowledge of IT Compliance, policy development, and implementation.
- Exposure to any of the following technologies, tools, and concepts:
- Microsoft Azure (exposure to AWS or Google Cloud a plus).
- Microsoft Windows Server, IIS, Microsoft SQL Server.
- Basic scripting or automation using PowerShell, Azure PowerShell Modules, REST APIs, or ARM Templates.
- Identity management concepts using Azure Entra ID, Okta, OpenID Connect, SAML.
Preferred Education and Experience - Azure fundamentals certification (e.g., AZ-900) or similar, a plus.
- Familiarity with orchestration tools such as Terraform, Ansible, Kubernetes, or Azure Pipelines.
- Interest in or exposure to AI-assisted development tools (e.g., Claude, Cursor, GitHub Copilot).
- Foundational knowledge of various cryptographic algorithms and protocols (IPSec, TLS, SSH, AES).
- Network and application security device configuration and management (Cisco, Barracuda, Palo Alto, SonicWall).
- Basic familiarity with high-availability application architecture concepts, such as traffic management and load balancing.
Knowledge, Skills, and Abilities - Strong customer service orientation with a focus on reliability and trust.
- Developing troubleshooting and problem-solving skills, with a focus on learning agility and following established processes.
- Ability to manage multiple priorities in a fast-paced, production-focused environment.
- Passion for cloud technology, continuous learning, and operational improvement.
- Self-motivated, ethical, and professional with a collaborative team-first mindset.
- Willingness to work through ambiguous or undefined problems with support from senior team members.
- Strong attention to detail with awareness of downstream impact on customer environments.
Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the AI operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit ;br>
Why Join The OneStream Team - Transparency around corporate structure, salary, and benefits.
- Core value of customer success.
- Variety of project work (not industry-specific).
- Strong culture and camaraderie.
- Multiple training opportunities.
Benefits at OneStreamOneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
- Excellent Medical Plan.
- Dental & Vision Insurance.
- Life Insurance.
- Short & Long Term Disability.
- Vacation Time.
- Paid Holidays.
- Professional Development.
- Retirement Plan.
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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