Immediate need for a talented CIAM Product Analyst. This is a 06+months contract opportunity with long-term potential and is located in Chicago (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-28002
Pay Range: $58/hr - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Be an expert in CIAM data across login, registration, enrollment, password reset, multi-factor authentication, session management, and account recovery journeys to identify trends, anomalies, and customer friction.
- Partner with teams to build and maintain reporting views, dashboards, and recurring performance summaries that track funnel conversion, drop-off rates, error patterns, authentication success rates, fraud signals, and customer experience outcomes.
- Partner with product owners, engineering, fraud prevention, UX, operations, and analytics teams to define KPIs, measurement plans, event-tracking requirements, and success criteria for CIAM initiatives.
- Translate data findings into clear insights, recommendations, and backlog inputs that help prioritize CIAM enhancements, reduce customer friction, and improve secure account access.
- Support analysis for A/B tests, feature rollouts, incident reviews, production changes, and post-release assessments to evaluate impact on customer behavior and product performance.
- Document data definitions, reporting logic, known limitations, and business rules to ensure consistent interpretation of CIAM metrics across stakeholders.
- Prepare executive-ready summaries and visual narratives that explain CIAM funnel health, customer pain points, operational impacts, and recommended next actions.
- Apply AI enablement practices and tools, where appropriate, to improve productivity, accelerate analysis, strengthen documentation, and streamline recurring workflows.
Key Requirements and Technology Experience:
- Top Must-Have: SQL/data querying; dashboarding and reporting with Power BI, QM, Excel, or similar tools; digital funnel and customer journey analysis; CIAM/authentication data analysis; event tracking, telemetry, and analytics tool integration.
- Nice-to-Have: Quantum Metric, Splunk, or similar observability tools; A/B test or feature rollout analysis; fraud-prevention signal analysis; agile product discovery and backlog refinement experience; AI enablement for work or practical experience using AI tools to improve productivity, analysis, documentation, or workflow efficiency.
- Bachelor s degree in Analytics, Business, Information Systems, Computer Science, Statistics, Data Science, or a related field.
- 4+ years of experience in a data analyst, product analyst, business analyst, or digital analytics role, preferably supporting identity, authentication, security, fraud, customer experience, or digital product teams.
- Strong ability to analyze customer journey data, funnel performance, conversion trends, error patterns, and operational metrics to generate actionable business insights.
- Experience with analytics, dashboarding, or reporting tools such as SQL, Excel, Power BI, Tableau, Adobe Analytics, Quantum Metric, Splunk, or similar platforms.
- Understanding of CIAM concepts, authentication flows, digital identity, customer account management, and security protocols such as OAuth, SAML, and OpenID Connect is preferred.
- Excellent communication skills, with the ability to translate complex data into concise insights, recommendations, and stakeholder-ready narratives.
- Experience working in agile product environments and contributing to product discovery, backlog refinement, roadmap planning, or release measurement is a plus.
- Practical experience with AI enablement for work, including using AI tools to support analysis, documentation, workflow optimization, or stakeholder communications, is a nice-to-have.
Our client is a leading Airlines Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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