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Job Title: Call Center Support Representative
Job Type: Contract / Full-Time
Work Mode: Remote
Location: USA
Language Requirements: English and Spanish
Experience: s and Experienced Candidates Welcome
We are looking for a customer-focused Call Center Support Representative with excellent communication skills in English and Spanish. The ideal candidate will handle customer inquiries, provide accurate information, resolve basic issues, and deliver a positive customer experience through phone calls and other communication channels.
Handle inbound and outbound customer calls professionally.
Communicate effectively with customers in both English and Spanish.
Understand customer concerns, answer questions, and provide appropriate solutions.
Assist customers with service-related inquiries, complaints, and requests.
Maintain accurate customer information and update records in the CRM system.
Escalate complex issues to the appropriate team when necessary.
Follow company policies, call-handling procedures, and quality standards.
Maintain a professional and customer-friendly approach throughout every interaction.
Excellent verbal communication and active listening skills.
Fluency in both English and Spanish is required.
Ability to speak, understand, and respond to customers in Spanish confidently.
Strong problem-solving and interpersonal skills.
Basic computer knowledge and familiarity with email and CRM systems.
Ability to work independently in a remote environment.
Strong customer service orientation and a willingness to learn.
Previous call center or customer support experience is preferred but not mandatory.
Experience supporting US-based customers.
Experience with inbound/outbound calls, ticketing systems, or CRM platforms.
Ability to handle customer complaints professionally.
Comfortable working in US business hours or assigned shifts.
Fynbosys is a leading software & services company in California, and is headquartered in Sacramento. Our company's philosophy is to Develop the Future and we are known for anticipating and responding rapidly to our customer's present and future needs. Fynbosys is a software development company and we develop software solutions along with applications and management solutions, as well as support, training, and consulting services to customers
Our complete spectrum of professional management and engineering services ensures the successful definition, execution, and completion of mission-critical programs. We bring the requisite subject matter expertise to support our customers with their systems, software engineering, sales management system, document imaging and digitization system and training needs.
We are your industries partner, we know your business, and it's our business to help you succeed at yours. For the past few years, we've been doing just this and as a result, we've built enduring relationships with all our Clients.
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