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Call support Agent

Infinite Computer Solutions (ICS)

Remote • Today

Easy Apply

Full-time

Up to 17

Tier One Call Center Agent

Maximus, Inc.

San Antonio, Texas • Today

Full-time

USD 23.00 per hour

Tier One Call Center Agent

Maximus, Inc.

San Antonio, Texas • Today

Full-time

USD 23.00 per hour

Call Center / Licensing Support (Junior level)

DCM Infotech Limited

Remote • 4d ago

Easy Apply

Contract

Depends on Experience

Technical Support Agent (Bilingual French/English)

Par Technology Corporation

Remote • Today

Full-time

Technical Support Agent, Tier 1

ONE, INC.

Remote • Today

Full-time

Service Desk Agent

Cayuse Holdings, LLC

No location provided • Today

Full-time

USD 15.00 - 16.00 per hour

Service Desk Agent

SAIC

Washington, District of Columbia • Today

Full-time

USD 40,000.00 per year

Service Desk Agent

SAIC

Washington, District of Columbia • Today

Full-time

USD 40,000.00 per year

Contact Center Systems Engineer

Synkriom

Elk Grove, California • 17d ago

Easy Apply

Full-time

Depends on Experience

Job Details

Skills

call agent

Summary

Overview

The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards.

Key Responsibilities

Performance Targets: Meet attendance, schedule adherence, quality, and performance metrics such as NPS and resolution rates.
System Usage: Efficiently operate CRM tools, telephony systems, and other customer support platforms.
Documentation: Accurately record all customer interactions in CRM or case management systems following client guidelines.
Multichannel Support: Manage inbound/outbound calls while responding to chats, emails, and other communication channels in a timely manner.
Issue Resolution: Resolve customer issues efficiently or escalate when necessary, ensuring high service quality.
Continuous Improvement: Apply coaching and feedback from supervisors and quality analysts to improve performance and call handling.
Policy Compliance: Follow SOPs, maintain knowledge of updated policies, and use internal knowledge bases effectively.
Digital Adoption: Encourage customers to use electronic/self-service channels where applicable.
Attendance & Discipline: Maintain strict schedule adherence and reliable attendance.
Additional Duties: Perform other related tasks as assigned.

Required Skills & Qualifications

Strong verbal and written communication skills
Experience in inbound and outbound call center environments
Proficiency with CRM systems and basic computer applications
Ability to multitask across multiple communication channels
Strong problem-solving and issue-resolution skills
Ability to follow detailed instructions and procedures
Self-driven with strong research and resource utilization skills
Customer-focused with a positive, professional tone
High reliability and strong attention to detail

Technical Requirements (Mandatory)

Hardwired Ethernet internet connection (Wi-Fi not accepted)
Minimum internet speed: 100 Mbps download / 20 Mbps upload (higher recommended for stability)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10199915
Position Id: 9119064
Posted 7 hours ago

Fitment

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Megha Bam

Recruiter @ Infinite Computer Solutions (ICS)

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Overview The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards. Key Responsibilities Performance Targets: Meet attendance, schedule adherence, quality, and performance metrics such as NPS and res

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Job Details

Skills

call agent

Summary

Overview

Key Responsibilities

Performance Targets: Meet attendance, schedule adherence, quality, and performance metrics such as NPS and resolution rates.
System Usage: Efficiently operate CRM tools, telephony systems, and other customer support platforms.
Documentation: Accurately record all customer interactions in CRM or case management systems following client guidelines.
Multichannel Support: Manage inbound/outbound calls while responding to chats, emails, and other communication channels in a timely manner.
Issue Resolution: Resolve customer issues efficiently or escalate when necessary, ensuring high service quality.
Continuous Improvement: Apply coaching and feedback from supervisors and quality analysts to improve performance and call handling.
Policy Compliance: Follow SOPs, maintain knowledge of updated policies, and use internal knowledge bases effectively.
Digital Adoption: Encourage customers to use electronic/self-service channels where applicable.
Attendance & Discipline: Maintain strict schedule adherence and reliable attendance.
Additional Duties: Perform other related tasks as assigned.

Required Skills & Qualifications

Strong verbal and written communication skills
Experience in inbound and outbound call center environments
Proficiency with CRM systems and basic computer applications
Ability to multitask across multiple communication channels
Strong problem-solving and issue-resolution skills
Ability to follow detailed instructions and procedures
Self-driven with strong research and resource utilization skills
Customer-focused with a positive, professional tone
High reliability and strong attention to detail

Technical Requirements (Mandatory)

Hardwired Ethernet internet connection (Wi-Fi not accepted)
Minimum internet speed: 100 Mbps download / 20 Mbps upload (higher recommended for stability)

Dice Id: 10199915
Position Id: 9119064
Posted 7 hours ago

Fitment