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Contact Center Agent (Remote)

Infinite Computer Solutions (ICS)

Remote • Today

Easy Apply

Full-time

$16 - $17

Job Details

Skills

Attention To Detail
Call Center
Coaching
Communication
Conflict Resolution
Continuous Improvement
Corporate Social Responsibility
Customer Experience
Customer Relationship Management (CRM)
Customer Service
Customer Support
Documentation
Ethernet
Internet
Issue Resolution
Multitasking
Performance Management
Performance Metrics
Preventive Maintenance
Problem Solving
Telephony
Wireless Communication

Summary

Customer Service Representative (Remote)

Rotation Shift (9 hours)

Shift Timing 5:00 AM - 5:00 PM PST

Overview

The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards.

Key Responsibilities

Performance Targets: Meet attendance, schedule adherence, quality, and performance metrics such as NPS and resolution rates.
System Usage: Efficiently operate CRM tools, telephony systems, and other customer support platforms.
Documentation: Accurately record all customer interactions in CRM or case management systems following client guidelines.
Multichannel Support: Manage inbound/outbound calls while responding to chats, emails, and other communication channels in a timely manner.
Issue Resolution: Resolve customer issues efficiently or escalate when necessary, ensuring high service quality.
Continuous Improvement: Apply coaching and feedback from supervisors and quality analysts to improve performance and call handling.
Policy Compliance: Follow SOPs, maintain knowledge of updated policies, and use internal knowledge bases effectively.
Digital Adoption: Encourage customers to use electronic/self-service channels where applicable.
Attendance & Discipline: Maintain strict schedule adherence and reliable attendance.
Additional Duties: Perform other related tasks as assigned.

Required Skills & Qualifications

Strong verbal and written communication skills
Experience in inbound and outbound call center environments
Proficiency with CRM systems and basic computer applications
Ability to multitask across multiple communication channels
Strong problem-solving and issue-resolution skills
Ability to follow detailed instructions and procedures
Self-driven with strong research and resource utilization skills
Customer-focused with a positive, professional tone
High reliability and strong attention to detail

Technical Requirements (Mandatory)

Hardwired Ethernet internet connection (Wi-Fi not accepted)
Minimum internet speed: 100 Mbps download / 20 Mbps upload (higher recommended for stability)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10199915
Position Id: 9063746
Posted 10 hours ago

Fitment

Dice Job Match Score™

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Contact the job poster

Purushottam Singh

Recruiter @ Infinite Computer Solutions (ICS)

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Customer Support Specialist - 100% Remote!

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Practice: Managed Services Position Title: Customer Support Specialist Position Location: Remote Reports to: Team Lead Customer Support Job Summary: Responsible for the day-to-day support of Managed Services Clients. By leveraging customer service skills and understanding today's technologies and Electronic Health Record software, solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology. The work hours for this role are Monday thru Friday 11:30am CST

Full-time

Job Details

Skills

Attention To Detail
Call Center
Coaching
Communication
Conflict Resolution
Continuous Improvement
Corporate Social Responsibility
Customer Experience
Customer Relationship Management (CRM)
Customer Service
Customer Support
Documentation
Ethernet
Internet
Issue Resolution
Multitasking
Performance Management
Performance Metrics
Preventive Maintenance
Problem Solving
Telephony
Wireless Communication

Summary

Customer Service Representative (Remote)

Rotation Shift (9 hours)

Shift Timing 5:00 AM - 5:00 PM PST

Overview

Key Responsibilities

Performance Targets: Meet attendance, schedule adherence, quality, and performance metrics such as NPS and resolution rates.
System Usage: Efficiently operate CRM tools, telephony systems, and other customer support platforms.
Documentation: Accurately record all customer interactions in CRM or case management systems following client guidelines.
Multichannel Support: Manage inbound/outbound calls while responding to chats, emails, and other communication channels in a timely manner.
Issue Resolution: Resolve customer issues efficiently or escalate when necessary, ensuring high service quality.
Continuous Improvement: Apply coaching and feedback from supervisors and quality analysts to improve performance and call handling.
Policy Compliance: Follow SOPs, maintain knowledge of updated policies, and use internal knowledge bases effectively.
Digital Adoption: Encourage customers to use electronic/self-service channels where applicable.
Attendance & Discipline: Maintain strict schedule adherence and reliable attendance.
Additional Duties: Perform other related tasks as assigned.

Required Skills & Qualifications

Strong verbal and written communication skills
Experience in inbound and outbound call center environments
Proficiency with CRM systems and basic computer applications
Ability to multitask across multiple communication channels
Strong problem-solving and issue-resolution skills
Ability to follow detailed instructions and procedures
Self-driven with strong research and resource utilization skills
Customer-focused with a positive, professional tone
High reliability and strong attention to detail

Technical Requirements (Mandatory)

Hardwired Ethernet internet connection (Wi-Fi not accepted)
Minimum internet speed: 100 Mbps download / 20 Mbps upload (higher recommended for stability)

Dice Id: 10199915
Position Id: 9063746
Posted 10 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Purushottam Singh

Recruiter @ Infinite Computer Solutions (ICS)

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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