Desktop Engineer Mac & Ubuntu

Provide Level 4 support and lead technical resolution of complex incidents involving macOS devices, application deployments, endpoint tooling, identity integrations, and security controls.

Minimum of five years of experience engineering and supporting a large macOS estate in a medium-to-large enterprise environment. Experience with Linux/Ubuntu administration or support is beneficial.

Bachelor s degree from an accredited college or university is preferred. Relevant certifications in Jamf, Apple, Microsoft, and Agile products and methodologies are a plus.

Strong knowledge of macOS, Linux/Ubuntu, Jamf Pro, Microsoft Intune, Apple Business Manager, automated device enrollment, configuration profiles, Entra ID, conditional access, directory services, virtualization platforms such as Citrix and VMware, FileVault, Microsoft 365, browsers such as Safari, Chrome, and Edge, SharePoint, Power BI, Visio, shell scripting, Bash, Python, PowerShell, Jira, and ServiceNow.

Strong understanding of software lifecycle management, packaging, patching, endpoint compliance, and vulnerability management concepts within a large enterprise environment.

Exceptional customer service skills with the ability to work with onshore and offshore business units and interact with individuals at all levels of responsibility and authority.

Strong verbal and written communication, problem-solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork. Ability to positively influence, mentor, and serve as a credible source of knowledge to less experienced team members.