Required Knowledge, Skills, and Ability
• Bachelor’s degree is required, preferably in the field of Computer Science, Software Engineering, IT, Web Development, Library or Informational Science, or Human Computer Interaction
• 3+ years of hands-on digital accessibility testing experience, including experience with assistive technologies, WCAG compliance, and manual testing methods
• 2+ years of experience on a digital product team, either working as a project owner or individual contributor, working collaboratively with internal and external teams to improve products and services using digital accessibility technologies, policies, and best practices
• Strong proficiency in manual testing with assistive tech: NVDA, JAWS, Dragon, Fusion, Deque, Wave, ZoomText, VoiceOver, TalkBack. Also expertise with built-in device features such as speech-to-text, text-to-speech, magnifiers, onscreen keyboards, eye gaze tech, and alternative input devices including keyboards
• Strong proficiency in HTML, ARIA, and semantic markup knowledge
• Expertise in auditing common and legacy systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teams
• Demonstrated understanding of user-centered design (UCD) methodologies and how to use testing data to support accessibility design problems
• Strong understanding of responsive web design principles, techniques, and frameworks
• Experience testing and assessing accessibility issues on internal business processes, including case management and data collection systems
• Creative out-of-the box thinking to provide solution-oriented guidance for optimizing digital assets using the latest digital accessibility techniques and tools
• Can work both independently and collaboratively to help advance a program’s accessibility standards
• Experience as a mentor or coach for other product and service testers to promote stronger consistency and standards
• Strong interpersonal and communication skills, including the ability to clearly present data and analysis, as well as the ability to receive feedback on your work
• Expert in facilitating the integration of test data to support analysis and remediation processes
• Strong ability to create and maintain documentation and best practice testing methodologies across multiple systems and functional areas
• Ability to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutions
Preferred Skills & Qualifications
· Experience with software like Axe, WebAIM, SiteImprove, and Sitebulb
· Experience with browser devtools and accessibility extensions: Axe, WAVE, ARC Toolkit
• Strong written and oral communication skills, and responsiveness to leadership and stakeholder requests
• Strong organizational skills and experience with project tracking software, along with experience in agile processes and project development best practices
• Experience in balancing a diverse workload of projects, with varying complexities and unique needs
• Excellent time management skills, with an ability to commit and deliver on project goals, timelines, and target dates
• Ability to work independently as well as part of a team to reach program goals and meet dynamic business objectives
· Ability to engage in rigid practices for accessibility testing, while maintaining flexibility for ad-hoc needs
• Strong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and Zoom
Other Desired Skills
· Experience in testing complex systems that use standard technologies (HTML, CSS, JavaScript, SQL, jQuery)
· Experience in accessibility compliance for chatbots and other customer communication tools
· Experience in accessibility compliance for analog formats like Word, Powerpoint, and print marketing assets
· Experience with digital forms and documents remediation to meet accessibility standards
· Experience with Sitecore, Salesforce, Adobe XD, and Jira/Confluence
· Knowledge of multiple testing, analysis, data visualization tools
Desired Certifications
One or more of the following:
• IAAP certification (CPACC, WAS, etc.)
• PMP certification
• DHS Trusted Tester certification
• Deque University
• Section 508
Never miss an opportunity! Create an alert based on the job you applied for.