Direct Client: Business Analyst @ Jackson, MS - REMOTE

Business Analyst

Jackson, MS - REMOTE, after initial 6 weeks ONSITE Training

3 years Project

Looking for the candidates who can work without any visa sponsorship.

• Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.
• Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation.
• Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
• Experience in interacting with DHS program areas and technical staff regarding business and information technology needs.
• Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
• Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.
• Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
• Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.

Required Skills:

Applicants must have at least 5years of experience with automated system for determining benefits for SNAP, TANF or E&T.

Preferred Skills:

Proficiency with JIRA (documented change system), Proficiency with Windows applications and Certified Professional Business Analyst.